Letter reply to a letter of complaint

Reply to a letter of complaint
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Slide 1: Slide

This lesson contains 14 slides, with interactive quizzes and text slides.

Items in this lesson

Reply to a letter of complaint

Slide 1 - Slide

Homework
Your homework was to send me your reply to a letter of complaint.
Only 1 person has done this.

Slide 2 - Slide

Peter Piper
Peter Piper picked a peck of pickled peppers,
A peck of pickled peppers Peter Piper picked.
If Peter Piper picked a peck of pickled peppers,
Where’s the peck of pickled peppers Peter Piper picked?

Slide 3 - Slide

Learning goal
You are able to follow the structure of a formal letter to write a response to a letter of complaint.

Slide 4 - Slide

Structure
* Salutation: Dear...
* Introduction: why are you writing?
* Body:
1. apology
2. situation
3. Why did it happen
* Conclusion: Solution
* Closing

Slide 5 - Slide

Practice
* Write a response to the letter of complaint on page 276
* When finished, share with a classmate and give feedback
* After that, e-mail your letter and feedback to me and Miss Tahapary

Slide 6 - Slide

Give feedback on:
* Overall use of language (spelling, professional vocabulary, grammar)
* Correct structure
*5 minute check, 5 minute discuss

Slide 7 - Slide

Practice
* Write a response to the letter of complaint on page 276
* When finished, share with a classmate and give feedback
* After that, e-mail your letter and feedback to me and Miss Tahapary

Slide 8 - Slide

You are writing a letter to Christopher Brown. How would you start your letter?

Slide 9 - Open question

What do you write in your introduction

Slide 10 - Open question

What do you mention in your body

Slide 11 - Open question

What would be an appropriate solution to the problem in today's letter of complaint

Slide 12 - Open question

How would you close the letter if you have used "Dear Sir/Madam," as your salutation?
A
Yours faithfully,
B
Yours sincerely,

Slide 13 - Quiz

Learning goal
You are able to follow the structure of a formal letter to write a response to a letter of complaint.

Slide 14 - Slide