Client Care & Consultation 1

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Slide 1: Slide

This lesson contains 13 slides, with interactive quizzes, text slides and 2 videos.

Items in this lesson

Slide 1 - Slide

LESSON BONUS

If you see a word with this box around it

This is one of todays TECHNICAL WORDS. Try to remember these for a bonus round at the end :)

Slide 2 - Slide

What is BODY LANGUAGE ?

Slide 3 - Open question

Body Language is NON VERBAL COMMUNICATION.

It's what your body movements and facial expressions can tell others about what you are feeling or thinking.

Slide 4 - Slide

Positive Body Language

Negative Body Language

Slide 5 - Mind map

Other types of Consultation that are NON VERBAL ?

Written - Information such as Record Card

Visual Aids - Pictures or Photos or swatches

Slide 6 - Slide

what is an ADVANTAGE of Verbal Communication?

Slide 7 - Mind map

what is a DISADVANTAGE of Verbal Communication?

Slide 8 - Mind map

What does Professionalism mean as a Makeup Artist?

Slide 9 - Open question

Slide 10 - Video

One thing that you can take away from the video?

Slide 11 - Open question

Slide 12 - Video

How should you deal with a Customer Complaint?

Slide 13 - Open question