Session 3

• Hair and beauty
• Upper Secondary (Key Stage 4)
• BTEC

Session objectives

By the end of the session learners will be able to...

• Recall key information on communication from last weeks session
• Explain why personal hygiene is important
• Describe how the personal hygiene of a stylist or therapist makes a client feel

What are the 2 ways of cummunicating?

1. Verbal
2. Written
3. Body language
4. Non-verbal

Why are open questions the best technique to use during consultations?

1. They require more than a yes or no answer, meaning more information can be found out
2. They only require a yes or no answer, meaning you can complete your consultation quicker
3. They make the stylist or therapist appear professional
4. They allow your client to ask questions

What is more important, WHAT you say or HOW you say it?

1. What you say
2. How you say it

What's more important, verbal or non verbal communication?

Verbal

Non Verbal

Both equally as important

What is personal hygiene?

Why is personal hygiene important?

Personal hygiene includes...

• Showering daily
• Brushing your teeth
• Fresh underwear everyday
• Clean clothes
• Deodorant
• Fresh breathe 

How would poor personal hygiene make a client feel?

Impact of poor hygiene...

Clients will not want you to carry out a service or treatment 

Possible cross contamination to clients

Salon you work in could end up with a bad reputation

Clients will not recommend you to their friends or family

Task B assignment

SUBMISSION DATE: Sunday 29th October (23.59)

REMEMBER: Late submissions only achieve a pass