Business/13

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• Special Education

Complaints

FORMAL:

-I'd like to return this printer and get my money back. I bought it less than a month ago, and I'm just not satisfied with its performance.

-I'm sorry but unless there's something actually wrong with it, I can't take it back.

-I think I'd better speak to the manager, if you don't mind.

INFORMAL:

-Hello... DHL? Listen, I sent an important package via your air express on Monday. It still hasn't arrived and I'm very unhappy about it. Delivery was guaranteed within two days...

-It's unusual, but it does happen. All I can do is put a trace on it for you.

Company structure II.

A. A company's way of working and thinking

B. Alone, placed in a position away from others

C. An area with lots of industrial companies, around the edge of the city

D. Breaking something up into pieces

E. The amount of output produced

F. The products of economic activity

G. Working together and sharing ideas

Match the terms to the definitions!

Industrial belt

Wealth

Productivity

Corporate ethos

Collaboration

Isolated

Frangentation

Which department is in charge?

Placing extra produced items

1. Finance
2. Production
3. Procurement
4. Logistics

Buying raw materials for production

1. Finance
2. Procurement
3. IT
4. HR

Setting employee benefits and raising salaries

1. Marketing
2. HR
3. Sales
4. Logistics

Bookkeeping, management of AP/AR

1. Sales
2. Finance
3. Production
4. Logistics

Finding new ways of advertising

1. Sales
2. Finance
3. Logistics
4. Marketing

Taking care of FIFO based locatisation

1. Logistics
2. R&D
3. Sales
4. Finance

Firewall settings, email client support

1. HR
2. R&D
3. IT
4. Finance

Manufacturing products from raw materials

1. HR
2. Production
3. Logistics
4. Marketing

Inventing new varieties of an existing product

1. Production
2. Finance
3. R&D
4. Marketing

Transferring money to the clients

1. R&D
2. Logistics
3. Sales
4. Finance

Experiments

1. Logistics
2. R&D
3. HR
4. Finance

Assembly line jobs

1. R&D
2. Logistics
3. Production
4. HR

Arranging interviews

1. Sales
2. Finance
3. Production
4. HR

Finding stable and reliable suppliers

1. Sales
2. Finance
3. Production
4. Procurement

Contacting customers

1. Sales
2. Finance
3. Production
4. IT

Write a request for a new colleague to your team for approval to your supervisor!

Choose the correct answer!

Marketing

Cell phone market ______________ is at 100% in many European countries.

1. penetration
2. penalty
3. penance
4. penny

I'm doing an ______________ of consumer trends in cellular markets such as Japan.

1. analysis
2. analize
3. analytics
4. ideas

Every marketer should have an idea of how to build strong ______________.

1. names
2. brands
3. titles
4. ideas

We plan to ______________ this product in the Spring of 2009.

1. lunch
2. lynch
3. dinner
4. launch

The process of gathering, recording and analyzing of data about customers, competitors and the market is called market ______________.

1. review
2. replay
3. reading
4. research

Recent market ______________ show that there is a considerable increase in the use of our technology in the banking sector.

1. trends
2. ideas
3. trials
4. thoughts

I don't think we'll have a problem ______________ this product. It will almost sell itself.

1. market
2. marketing
3. to marketing
4. marketed

Last year we brought together a team to ______________ for a completely new type of car.

1. develop a concept
2. make a concept
3. launch a concept
4. start a concept

Jane, could you bring me that ______________ on the Brazilian biotechnology sector?

1. request
2. rapport
3. report
4. note

The ______________ ( = statistics/figures) in this report cover three year trends in the manufacturing sector.

1. matrix
2. metrics
3. mention
4. metres

Goodbye!