Culture map 2. Evaluating & 3. Persuading WO

1. Communicating 

2. Evaluating 

How can we describe 'feedback'?
What is 'feedback'?

'Feedback'

'Information about reactions to a product, 

a person's performance of a task, etc. 

which is used as a basis

for improvement.'

. 

Source: Oxford dictionary  

 

'Feedback'

Now an example of feedback to 'a person's performance 

which is used as a basis for improvement.'

. 

Question to you: is this direct feedback or indirect feedback?  

 

How does the given
feedback by Simon
feel to you?

1. Direct feedback
2. Indirect feedback

Direct feedback  

•  Can be direct to a member in a group/class/public
•  Very clear: 'in order to improve results' 
•  Feedback on a task  ≠ feedback of a person !! (someone can really like           the person but totally burn a task (report, job done) down to earth.                 Words used:  "It's nothing personal"
  
•   Use of upgraders: 'very, extremely, totally etc' 
• ​  'Bad is bad' => so no words as  'could be worse/better'
•    E.g. Russia, Israel and The Netherlands   

 

 

Who has been totally, the very best, the even greatest 'upgrader' in the whole wide world in the last decade? 

Indirect feedback  

•  One-on-one, personally (not in a group/public)
•  Soft words, diplomatic, subtile  
•  Avoiding 'losing of face/dignity'
  
•   Use of downgraders: 'perhaps, it might be, a bit, in a way,                                      to some extend etc.' 
• ​  E.g.  Japan, Saudi Arabia, Thailand    

 

 

'In the middle group'  

                     Feedback:   3 x positive, 1 negative

                     (last one is the 'real and decisive' one).

                   

                    Danger: missing the vital/real critics

Feedback towards a French manager working in the USA:

 "You work hard (1), you are doing well with co-workers (2), you understand the business (3), however your sales results  are not as expected". 

French manager: "Thank you very much, this is the best work review I have ever received".

A month later: fired due to low sales results....

'In the middle group'  

                     Feedback:  full of 'undergraders'.

                                      

    

Danger: missing the 

true meaning of feedback 

What do British mean when saying:
"There is a small problem with our flight booking"

1. I have forgotten to book our flights
2. There is a minor and easy to repair problem with our tickets

What do British mean when saying:
"Lovely weather we are having"

1. Apparently, rain is considered good weather
2. This weather is awful

What do British mean when saying:
"I have felt better"

1. I feel a little bit worse than usual
2. I feel horrible. Why did I drink all that Guiness

3. Persuading/convincing 

How do you 'sell' your idea/ proposal/product?  

Same idea/proposal/ product, same arguments but....

Please find the difference!

Option A: International excursion   

Read the text carefully... try to think wether this is a 'why (because) first' or a 'how (result) first' way of 'selling' the international excursion to students. 

"The Mercedes Benz plant, a Bremerhaven tour and ending with a tour and beer tasting at Beck's brewery in Bremen. See here the first possibible destination which will be organised in the last week of March. As it is important during the 2nd grade to live and see from nearby theory in practice. Please let your tutor know a.s.a.p. whether you will join".​

Option B: International excursion   

Read the text carefully... try to think wether this is a 'why (because) first' or a 'how (result) first' way of 'selling' the international excursion to students. 

" During the 2nd grade it is important to live and see from nearby theory in     practice. Therefore, an international excursion will be organised in the last week of March. The first possible destination is Bremen: logistics (Bremerhaven), production (Mercedes Benz) and marketing (Beck’s brewery).​ Please let your tutor know a.s.a.p. whether you will join."​

Why first (principles first)​

- starting to explain theory, reason, concept, idea ​( 'the because') 

- ending with a fact, an opinion, conclusion, result​

​

How first (applications first)​

- first starting with a fact, opinion, conclusion or result​ ('the result')

- secondly explaining why/how one has com  to this fact, opinion,        

   conclusion, result​

How are daily news items build up in your country? 

We are going to read two texts with the same words.. though they seem different. 

Can you tell wether it 'why first' or  'how first'?

'This morning there has been the weekly meeting of the Government's COVID-19 team. In the meeting ministers and experts are joined. Today's advice is to enjoy life more, but maintaining the 1,5 meters. This means terraces can open again for the summer'​
This way of telling the news is in a:

1. Why first way
2. How first way

Can you see the difference?
'​The terraces can open again for the summer. Today's advice is to enjoy life more, but maintaining at 1,5 meters. This is the outcome of this morning's weekly meeting of the Government's COVID-19 team. In the meeting ministers and experts are joined.'​
This way of telling the news is in a:

1. Why first way
2. How first way

Today's job 

Please work out in your group the Evaluating and Persuading dimensions 

for your 3 countries.  ​Hand in @Twinspace

Twinspace:  visit Assignment 2-2 'Evaluating'  and 2-3 'Persuading - Why versus How’  for more background information ​