letter of complaint class 3HC

• Engels
• Middelbare school
• vmbo k, vwo
• Leerjaar 3

Exercise: Correct the mistakes in this introduction

I am Marielle cornelissen and I am a thirty-six year old female from the netherlands. I'm writing this letter because i saw you're article about animal testing in the newspaper. Can you tell me more about it?

What mistakes did you find?

What is the correct order of your letter from top to botttom?

your name

addressee

your signature

Your address

Salutation (aanhef)

Your text

The date

yours sincerely/ faithfully,

What do you think should be in a letter of complaint?

Letter of complaint

Structure email or letter of complaint

part 1	opening	When you do know the recipient's name: Dear Mr (or Mrs, Ms, Miss, etc.) Surname. When you don't know the recipient's name: Dear Sir/Madam, or To whom it may concern.
part 2	introduction paragraph	In your first sentence draw the recipient’s attention to the matter you’re going to raise or discuss.
	body paragraph(s)	Provide some detailed background information; describe the circumstances that resulted in your dissatisfaction. Then, expand on the effects and consequences the problem had—show what damage you’ve suffered.
	final paragraph	In conclusion, you should state what your expectations are and when you want to receive an answer to your complaint.
part 3	the close	When you do know the recipient's name: Yours sincerely, When you don't know the recipient's name: Yours faithfully, Type your name underneath your signature.

write a letter of complaint. 

Ga zelfstandig aan de slag met de KFC klachtenbrief.

De brief schrijf je op papier.

Je mag geen internet gebruiken.

nakijken

ruil van brief