Managing the Customer Experience

Managing the Customer Experience
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Slide 1: Slide
HospitalityHigher Education (non-degree)

This lesson contains 3 slides, with text slides.

Items in this lesson

Managing the Customer Experience

Slide 1 - Slide

Learning Outcomes
By the end of this lecture:

Explain the needs and expectations of market segments for the service industry including

TARGET MARKETS
CUSTOMER BEHAVIOURS AND ATTITUDES

Slide 2 - Slide

Introduction to the Hospitality Industry

Amy Brown
Week 1

Slide 3 - Slide