What is LessonUp
Search
Channels
Log in
Register
‹
Return to search
Managing the Customer Experience
Managing the Customer Experience
1 / 3
next
Slide 1:
Slide
Hospitality
Higher Education (non-degree)
This lesson contains
3 slides
, with
text slides
.
Start lesson
Save
Share
Print lesson
Items in this lesson
Managing the Customer Experience
Slide 1 - Slide
Learning Outcomes
By the end of this lecture:
Explain the needs and expectations of market segments for the service industry including
TARGET MARKETS
CUSTOMER BEHAVIOURS AND ATTITUDES
Slide 2 - Slide
Introduction to the Hospitality Industry
Amy Brown
Week 1
Slide 3 - Slide
More lessons like this
Understanding the Different Types of Customers in the Hospitality Industry
October 2023
- Lesson with
22 slides
Hospitality
Further Education (Key Stage 5)
Week 1 - Personal Selling and Promotional Skills in the Hospitality Industry
September 2023
- Lesson with
26 slides
Hospitality
Further Education (Key Stage 5)
Week 1 - Supervising Customer Service in Hospitality: The Role of Managers and Supervisors
September 2023
- Lesson with
23 slides
Hospitality
Further Education (Key Stage 5)
Monitoring the delivery of customer service
March 2023
- Lesson with
21 slides
Hospitality
Further Education (Key Stage 5)
Monitoring the delivery of customer service
February 2023
- Lesson with
19 slides
Hospitality
Further Education (Key Stage 5)
The Power of Customer Service in the Hospitality Industry
September 2023
- Lesson with
18 slides
The Hospitality Industry In Practice - Titanic Hotel Visit
February 2022
- Lesson with
16 slides
Hospitality
Further Education (Key Stage 5)
Mastering the Art of Accommodation: Roles and Responsibilities
March 2024
- Lesson with
12 slides