This lesson contains 13 slides, with interactive quiz and text slides.
Items in this lesson
Understanding the Causes of Conflict at Work
Slide 1 - Slide
What do you already know about conflict in the workplace?
Slide 2 - Mind map
Introduction
Conflict is a common occurrence in the workplace. Before we dive into the causes, let's discuss some examples of conflict you have witnessed in the past.
Slide 3 - Slide
Psychologists Art Bell and Brett Hart (2002)
Art Bell and Brett Hart identified eight common causes of conflict in the workplace. Let's explore each one with examples.
Slide 4 - Slide
1. Miscommunication
Misunderstandings or lack of clear communication can lead to conflicts. For example, when team members have different interpretations of a task.
Slide 5 - Slide
2. Competition
When individuals compete for limited resources or recognition, conflicts can arise. For instance, two employees vying for a promotion.
Slide 6 - Slide
3. Differences in Values
Conflicts can arise when individuals have contrasting values or beliefs. For example, disagreements based on ethical or cultural differences.
Slide 7 - Slide
4. Personality Clashes
When individuals have incompatible personalities, conflicts can occur. For instance, conflicts arising from differences in communication styles.
Slide 8 - Slide
5. Power Struggles
Conflicts may arise when there is a struggle for power or control. For example, disagreements between managers and subordinates.
Slide 9 - Slide
6. Workload Imbalance
When there is an unfair distribution of work, conflicts can arise. For instance, resentment between team members due to unequal workloads.
Slide 10 - Slide
7. Organizational Change
Changes in the workplace, such as restructuring or new policies, can lead to conflicts. For example, resistance to change among employees.
Slide 11 - Slide
8. Lack of Recognition
When employees feel undervalued or not appreciated, conflicts can arise. For instance, conflicts between employees and management over recognition.
Slide 12 - Slide
Summary
We have explored the eight common causes of conflict in the workplace. Reflect on your own experiences and consider how these causes have contributed to conflicts.
