Dealing with complaints Quiz

• Engels
• MBO
• Studiejaar 1

Dealing with complaints Quiz

00:16

What's another way of saying 'too'?

00:36

How much is the woman paying for the room per night?

00:44

According to the woman, the bath is not big enough to drown a ...?

01:21

What kind of possible view did the manager NOT mention here

1. Hanging Gardens of Babylon
2. Sidney Opera House
3. Tower of London
4. Herds of Wildebeasts

01:33

What does the manager suggest to be able to have a better view?

01:43

The woman decides to stay under a certain condition. Which one?

1. A free breakfast
2. A reduction
3. A different room
4. A refund

01:51

There are 2 more complaints that the woman mentions here. Which ones?

02:15

The manager asks; "Do you, by any chance, have a ...?

02:21

Mended is a synonym for the word.. (meerdere antwoorden)

1. Fixed
2. Changed
3. Checked
4. Repaired

02:26

The hearing aid wasn't working because the woman...

02:44

Lunch will be served at what time?

1. 11.30
2. 12.30
3. 13.30
4. 14.30