Meeting Diverse Needs at Visitor Attractions

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TourismFurther Education (Key Stage 5)

This lesson contains 22 slides, with interactive quizzes and text slides.

Lesson duration is: 60 min

Items in this lesson

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Name 5 types of Customers

Slide 7 - Mind map

Slide 8 - Slide

Working individually:

Group 1 – Individual Domestic Visitors (Adults) and Families (Multi Generational)

Group 2 – Groups (Educational/School Trips)

Group 3 – Inbound Visitors (Visitors from other countries)

Group 4 – Visitors with Specific Needs (Accessibility)

Slide 9 - Slide

What expectations would your group have at Titanic Belfast? Write the name of your group too.

Slide 10 - Open question

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Which one is primary spend?

Souvenir from shop

Entrance ticket

Coffee at cafe

Fast track passes

Slide 20 - Quiz

Describe what is meant by secondary spend?

Slide 21 - Open question

Slide 22 - Slide