TEFL7 test

• Engels
• MBO
• Studiejaar 2-4

Welcome

This lesson will be about complaints

Hoe los jij een klacht op?

During this exercise

You will look at the video and answer the questions that come in between

Part 1:

The restaurant

00:41

What does the guest order?

01:01

What is the complaint this guest has?

01:32

How is the complaint handled by the employee?

01:44

Are there any compromises?

02:03

What does the customer buy?

02:11

Why does the customer make this purchase?

02:33

Why does the customer not get the protection plan?

02:52

What happens to the purchase after its bought?

03:03

What happened to receipt of the purchase?

03:36

How is the complaint handled by the employee?

Wat vond je van deze opdracht?

😒🙁😐🙂😃