Passenger Service Agent
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Lesson duration is: 20 minItems in this lesson
Slide 1 - Slide
Slide 2 - Video
Slide 3 - Slide
Why is a positive attitude important for airBaltic staff?
A
It helps maintain strict rules
B
It shows professionalism and improves teamwork
C
It ensures the baggage is packed securly
D
It reduces flight delay
Slide 4 - Quiz
Slide 5 - Slide
Slide 6 - Slide
What does the agent do before starting work?
A
Double-check the departure times
B
Display customer-facing information
C
Conduct a flight safety check
D
Prepare flight snack
Slide 7 - Quiz
What is the primary role of ground handling staff?
A
Handling in-flight catering
B
Ensuring the aircraft is ready for departure
C
Welcoming and checking in pasengers
D
Monitoring air traffic
Slide 8 - Quiz
Slide 9 - Slide
What happens to a baby buggy if a passenger takes it to the gate?
A
It is stored in the cabin
B
It is checked in as regular luggage
C
It is loaded into the aircraft from the gate
D
It is left at the security checkpoint
Slide 10 - Quiz
Slide 11 - Slide
How can airBaltic staff set the right mood for customers?
A
By offering free flight upgrades
B
By alwas smiling and being polite
C
By minimizing conversation
D
By strictly following rules
Slide 12 - Quiz
Slide 13 - Slide
How should passengers with small children board the aircraft?
A
After all other passengers
B
Before the crew arrives
C
At their convenience without queuing
D
By using a separate gate
Slide 14 - Quiz
Slide 15 - Slide
What must passengers do if they have multiple pieces of hand luggage?
A
Pay an extra fee
B
Place all items in one bag
C
Leave one item at the gate
D
Check one of the bags in
Slide 16 - Quiz
Slide 17 - Slide
What types of irregularities can occur in the airline business?
A
Mechanical failures only
B
Flight delays due to maintenance
C
Overbooked seats
D
Bad weather, missed flights and cancellations
