Unit 3 Service Problems

Welcome to the lesson

1FM1

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Slide 1: Slide

EngelsMBOStudiejaar 1

This lesson contains 18 slides, with interactive quizzes, text slides and 1 video.

Lesson duration is: 45 min

Items in this lesson

Welcome to the lesson

1FM1

Please take active part in the lesson - log in to Lesson Up

If you sit quiet and do nothing I may accidentaly report you absent in RAPID

Slide 1 - Slide

How is everyone
doing today?
Enjoyed your long weekend?

Slide 2 - Mind map

FRIDAY TEST UNIT 2

a very short one

More info in Bestanden

Slide 3 - Slide

Slide 4 - Slide

forms.office.com

Slide 5 - Link

TODAY:

We are going to start UNIT 3

Slide 6 - Slide

GOAL OF THE LESSON

- to be able to talk about CUSTOMER SERVICE and give examples of GOOD/BAD CUSTOMER SERVICE

Slide 7 - Slide

Name a company that provides GOOD customer service

Slide 8 - Open question

Name a company that provides BAD customer service

Slide 9 - Open question

SHORT VIDEO

Watch and note down what went wrong/well in the first/second part

Slide 10 - Slide

Slide 11 - Video

BAD customer service

Slide 12 - Mind map

GOOD customer service

Slide 13 - Mind map

To be able to talk about customer service

we need to know the right WORDS

So now I will ask you to do some vocabulary exercises

Slide 14 - Slide

OPDRACHT

2 blz. 213

8 blz. 215

9 blz. 216

12 + 13 blz. 217

timer

1:00

Slide 15 - Slide

Friday:

test UNIT 2

kahoot with words from today

Slide 16 - Slide

Any questions?

Slide 17 - Open question

Slide 18 - Slide

Handling complaints Lesson 1 - What is customer service all about?

September 2022 - Lesson with 18 slides