Letter of Complaint

• Writing
• Vocational Education

Today we'll focus on...

....writing a letter of complaint

Warm-up questions

1. Have you ever complained about something?
2. What was the result of your complaint?

Structure email or letter of complaint

part 1	opening	When you do know the recipient's name: Dear Mr (or Mrs, Ms, Miss, etc.) Surname. When you don't know the recipient's name: Dear Sir/Madam, or To whom it may concern.
part 2	introduction paragraph	In your first sentence draw the recipient’s attention to the matter you’re going to raise or discuss.
	body paragraph(s)	Provide some detailed background information; describe the circumstances that resulted in your dissatisfaction. Then, expand on the effects and consequences the problem had—show what damage you’ve suffered.
	final paragraph	In conclusion, you should state what your expectations are and when you want to receive an answer to your complaint.
part 3	the close	When you do know the recipient's name: Yours sincerely, When you don't know the recipient's name: Yours faithfully, Type your name underneath your signature.

Prompt

Write a letter of complaint about the cafeteria at our school, addressing concerns about both the food quality and service.

Write a purpose of writing the letter.

Write two sentences to explain the complaint in details.

Write a suggestion or an action to be taken by the recipient

Write an one-line conclusion