1. CUSTOMER/CLIENT/PATIENT
- GIVE NAME & DETAILS
- SAY YOU WANT AN APPOINTMENT
- EXPLAIN WHY YOU NEED AN APPOINTMENT
- CHOOSE OPTION FOR APPOINTMENT DATE+TIME
- THANK ASSISTANT AND SAY GOODBYE
2. RECEPTIONIST/ASSISTENT/SERVICE EMPLOYEE
- ANSWER CALL (DAY/OFFICE/NAME/HELP)
- ASK FOR REASON CALL
- ASK REASON FOR APPOINTMENT
- GIVE DATES FOR APPOINTMENT
- REPEAT DATE & TIME
- SAY GOODBYE