M1.1 Departures - Ch.5 Carry-on and Hold Luggage

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Slide 1: Slide
LuchtvaartdienstverlenerMBOStudiejaar 1

This lesson contains 45 slides, with interactive quizzes, text slides and 4 videos.

time-iconLesson duration is: 90 min

Items in this lesson

Slide 1 - Slide

Program Theme 5
  • Recap chapter 4 
  • H.5 Carry-on and hold luggage
  • Assignments
  • Trip around the world

Slide 2 - Slide

Recap H.4-Self-service in the departure hall

Slide 3 - Slide

On a SSCI kiosk a passenger can:
A
print a label for baggage
B
check-in
C
change their seat
D
enter passport data

Slide 4 - Quiz

In what situation you can not
check-in at a SSCI kiosk?

Slide 5 - Mind map

Direct the passenger to a check-in desk (service desk):
  • when check-in on the SSCI kiosk fails
  • when it comes to special passengers (eg. UM and PRM passengers)
  • when there is oddsize bagage (eg. a bike wheelchair, walker, AVIH, surfboard etc

Slide 6 - Slide

Name a few paid options:

Slide 7 - Open question

A wide-body aircraft has 1 aisle
A
TRUE
B
FALSE

Slide 8 - Quiz

A narrow-body aircraft has more emergency exit seats than a wide-body aircraft
A
TRUE
B
FALSE

Slide 9 - Quiz

Your role as a PGSA at the SSDOP machine is
A
to check in baggage for passengers
B
to check passports
C
to assist when needed
D
to direct them to the gate after check-in

Slide 10 - Quiz

Slide 11 - Video

Slide 12 - Video

6

Slide 13 - Video

Slide 14 - Slide

00:45
In what ways can a passenger identify himself?

Slide 15 - Open question

01:01
what number is the passenger entering?

Slide 16 - Open question

01:17
why is this question asked?

Slide 17 - Open question

01:38
What is destination of the passenger

Slide 18 - Open question

01:56
This is a widebody

Slide 19 - Open question

02:36
Does the passenger have bagage to check in?

Slide 20 - Open question

Slide 21 - Video

Ch.5: Carry-on and hold luggage

Slide 22 - Slide

Slide 23 - Slide

2 types of luggage

Slide 24 - Slide

Carry-on luggage
  • small size bags
  • goes with passenger in cabine

Slide 25 - Slide

Hold luggage
  • bigger size bags
  • needs to be checked in at departures and goes in hold 

Slide 26 - Slide

As a PGSA:
  • you check and aswer questions about the size and amount of luggage
  • you notice and adress passenger when they don't comply with the luggage rules

Slide 27 - Slide

Sizewise:
  • PGSA in departures checks dimensions handluggage and prevents too much handbags at gate 
  • Does luggage not fit in sizewize then the passenger goes to service des for check-in

Slide 28 - Slide

Assignments:
Book LVD K2: 
Read page. 196 & 198(just 5.3 Carry-on baggage) 
Do excercises 8.04 8.05 8.06 and 8.10 (for KLM, Tui and Transavia only)

Slide 29 - Slide

IATA free items:
reading material
babyfood
foldable wheelchair
buggy (umbrella model)
handbag

Slide 30 - Slide

IATA free items:
crutches
camera
laptop
blanket
overcoat

Slide 31 - Slide

Hold luggage (checked luggage)
Passengers can only check-in a limited number of pieces or kilos of luggage free of charge (=free baggage)
When allowance is exceeded the passenger has to pay excess baggage
Airlines use the piece (charge per unit) or weight (charge per kilo) concept

Slide 32 - Slide

Example e-ticket piece concept
Example e-ticket weight concept

Slide 33 - Slide

SSDOP-the machine alerts there is excess baggage
The passenger will be directed to a servicedesk and the PGSA calculates the excess baggage fee

Slide 34 - Slide

How to read a baggage label

Slide 35 - Slide

Check-in baggage always needs a label wich contains:

  • a barcode
  • a tagnumber associated to the passenger
  • flightnumber
  • destination
  • date
  • securitynumber
  • claimtag
  • reconciliation stubs

Slide 36 - Slide

Claimtag
With the claimtag the passenger can proof that it's his luggage. A passenger receives this stub at check-in and needs to preserve it in case of transfer or luggage problems

Slide 37 - Slide

Assignment:
Book LVD K2: 
Read page. 206-211
Do excercise 8.16/8.18/8.19
See page 209 for bagage label

Slide 38 - Slide

Limited release
When you are a SSDOP greeter and notice a suitcase is damaged the passenger needs to  fill out a limited release label at the service desk.

Examples:
-broken handle
-ripped handle
-ripped suitcase
-missing wheel on a trolley

Slide 39 - Slide

Limited release is not handled at the SSDOP because:

  • the SSDOP process need to be quick service
  • SSDOP labels are self-adhesive so there is no space for limited release information on the back

Slide 40 - Slide

Assignment 6, check modulereader-page 32-33

Slide 41 - Slide

Trip Around The World app

Slide 42 - Slide

HOMEWORK:
Book LVD K2:

 read p. 198 - 205 
Maak opdrachten 8.04 8.05 8.06 en 8.11 (voor alleen KLM, Tui en Transavia)
read page. 211
ass. 8.17

read p. 212
ass  8.18 and 8.19


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Slide 43 - Slide

LAG regulations

Slide 44 - Slide

Slide 45 - Slide