Week 1: Company & Customer Service Essentials

Week 1: Company & Customer Service Essentials

Learning Objectives

At the end of the lesson you will be able to describe the company's history and mission.
At the end of the lesson you will be able to navigate the store layout and identify various departments.
At the end of the lesson you will be able to understand key policies and compliance requirements.

What do you already know about our company's history and mission?

History & Mission

Overview of the company's origins.
Guiding principles that shape our culture.
Importance of mission in customer service.

Store Layout & Departments

Design and organization of the store.
Different sections and their purposes.
How layout enhances customer experience.

Key Policies & Compliance

Essential rules to follow in the company.
Regulations that ensure customer satisfaction.
Understanding compliance for effective service.

Conclusion

Recap of history, layout, and policies.
Importance of these elements in customer service.
Preparation for next week's lesson.

Definition List

History & Mission: An overview of the company's origins and its guiding principles.
Store Layout & Departments: The design and organization of the store, including different sections and their purposes.
Key Policies & Compliance

Write down 3 things you learned in this lesson.

Have students enter three things they learned in this lesson. With this they can indicate their own learning efficiency of this lesson.

Write down 2 things you want to know more about.

Here, students enter two things they would like to know more about. This not only increases involvement, but also gives them more ownership.

Ask 1 question about something you haven't quite understood yet.

The students indicate here (in question form) with which part of the material they still have difficulty. For the teacher, this not only provides insight into the extent to which the students understand/master the material, but also a good starting point for the next lesson.