Listening and speaking

• Engels
• MBO
• Studiejaar 1-3

Listening and speaking

What do you want to work on and practice with English

Reading/Listening

Writing

Speaking

Vocabulary/grammar

Help me out

The use of extra learning material

https://forms.office.com/Pages/ResponsePage.aspx?id=RswIyUxVMUGGU0VSLmjikc3jnSLLoxRNlcNs17kZ2bRUMjI4T0c0VlU4VlBGMVhERUpEMkFZUVYwSi4u  

Online lessons/ remote learning

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Today's planning

• Practice our listening skills 

Lesson goals

At the end of this lesson, the students can hold a conversation with a customer and ask 4 questions that help find a solution.

What is important during a conversation with a customer?

01:09

What did the employee do wrong?

02:04

What did the employee do better?

What are sentences and/or words you could use from the second half of the clip?

What are we going to do?

What:  You are going to hold a conversation with a customer. The customer wants to return an item. You will take turns. 

How: You will do this in pairs.

Time: 10 minutes

Done: Write down the solution you came up with for your customer and turn it in via teams.

What did we do today, and what would you like to work on regarding speaking and listening?

At the end of this lesson, the students can hold a conversation with a customer and ask 4 questions that help find a solution. Did you achieve this goal? How do you know you have achieved this goal?