Client care and communication

Aims: To introduce unit 203

By the end of the lesson you will be able to;

Understand the importance of effective communication in a professional environment.

Define the term 'interpersonal'

Reflect and identify your personal strengths and areas of development in relation to communication.

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Slide 1: Slide

Anatomy and physiologyFurther Education (Key Stage 5)

This lesson contains 6 slides, with interactive quizzes, text slides and 2 videos.

Lesson duration is: 30 min

Items in this lesson

Client care and communication

Aims: To introduce unit 203

By the end of the lesson you will be able to;

Understand the importance of effective communication in a professional environment.

Define the term 'interpersonal'

Reflect and identify your personal strengths and areas of development in relation to communication.

Slide 1 - Slide

What is client care?

timer

1:00

Slide 2 - Open question

What is client care?

Definition: Client care is the practice of providing excellent service and support to customers

Importance in beauty therapy:

Builds trust and loyalty

Enhances reputation

Increases client retention

Slide 3 - Slide

Slide 4 - Video

Slide 5 - Video

timer

2:00

What is communication?

Slide 6 - Mind map

Client care and communication

Items in this lesson

Slide 1 - Slide

Slide 2 - Open question

Slide 3 - Slide

Slide 4 - Video

Slide 5 - Video

Slide 6 - Mind map

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