recap of customer service content

• Customer service
• Special Education

recap of customer service content

The Hospitality Industry

Name any job type that you might have in the hospitality industry...

(remember it does not include health and education jobs!)

Learning Objective : You tell me!
What have we covered so far in these units?

Recap of customer service content covered in term 1

1) identify jobs in hospitality industry

2) describe benefits to a business of excellent customer service 

3) describe benefits to an employee of excellent customer service

4) describe 4 types of customer you might encounter

5) identify types of body language to be used and avoided in customer service

Put the images in order to show the cycle of good customer service

Cycle of good customer service

Describe the benefits to a business of excellent customer service

Describe the benefits to an employee of excellent customer service

Recap of customer service content covered in term 1

1) identify jobs in hospitality industry

2) describe benefits to a business of excellent customer service 

3) describe benefits to an employee of excellent customer service

4) describe 4 types of customer you might encounter

5) identify types of body language to be used and avoided in customer service

who are the 4 types of customer you might encounter?

Work in pairs

 What are the needs and expectations of these customers?  How do they feel?  How should you respond to each?

which customer will be the most challenging to deal with? Why?

Recap of customer service content covered in term 1

1) identify jobs in hospitality industry

2) describe benefits to a business of excellent customer service 

3) describe benefits to an employee of excellent customer service

4) describe 4 types of customer you might encounter

5) identify types of body language to be used and avoided in customer service

Body Language to be used and avoided in customer service 

we will use power-point for this so you can sign out of this lesson now :)

Thank-you!