Blok 4 Week 1

How to deal with clients?
What etiquette should you use?

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Slide 1: Slide
EngelsMBOStudiejaar 1

This lesson contains 16 slides, with interactive quizzes and text slides.

time-iconLesson duration is: 120 min

Items in this lesson

How to deal with clients?
What etiquette should you use?

Slide 1 - Slide

Schedule
Introduction project (+ final assignment)
Aim
Recap etiquette
How to deal with clients
Practice

Slide 2 - Slide

But first: how are you? :]

Slide 3 - Open question

Final assignment
What? Creating a manual. 
How? You're free to pick what the manual will be of (IT-related), but it needs to meet certain criteria!
Deadline?  Friday the 1st of July. 

You're also going to present your 
manual to 'a client'! 


Slide 4 - Slide

Aim
At the end of today's class, you will have practiced formal
speaking to a client.

Slide 5 - Slide

What do you
remember about
etiquette?

Slide 6 - Mind map

How should you behave
when you speak to a client?

Slide 7 - Open question

You should use positive language
True
False

Slide 8 - Poll

It's good to be honest about everything.
Yes
No

Slide 9 - Poll

You can just hang up on rude customers.
Yes
No

Slide 10 - Poll

Useful things to keep in mind...
As an employee, your vocabulary should be as simple as possible.
-> Make sure to explain 'difficult' words.

Ask lots of questions.
-> So you can help the client as best as possible.


Slide 11 - Slide

Practice
Form pairs with a classmate.
Use the handout as a guide.
Try to use formal language.
After 5 minutes, you switch roles!
timer
10:00

Slide 12 - Slide

How did it go? :D
😒🙁😐🙂😃

Slide 13 - Poll

At the end of today's class, you will have practiced formal
speaking to a client.



Any questions?

Slide 14 - Slide

You've survived, how are you feeling now?

Slide 15 - Open question

The end :D
Next week: scheduling an appointment

Slide 16 - Slide