Mission 22 Writing skills 10 September 25

• Engels
• Middelbare school
• vmbo lwoo, vwo
• Leerjaar 5

Welcome

Orientatietoets - results?

Book of the week 

Mission 23 - vocab + grammar

Content

Writing skills 

Writing portfolio

Writing portfolio

15% of your final grade

5% of your SE-grade

4 parts: letter, poem, short story and essay. 

Focus

You understand:

• the requirements of both informal and formal letters/emails

You know:

• how to complain effectively

Mission 22

Training session 3

(p. 196)

Mission 22

Problem-solving in 4 steps:

1. Define the problem (wh -questions)

2. Generate alternatives

3. Assess the alternatives

4. Choose the best solution

Watch the following clip

Make a list of the tips from the video

'How to complain effectively and get what you want'.

Tips 

1. First of all, calm down. Don't complain immediately.

2. Collect dates, times and names of those involved.

3. Think of what you want to achieve from your complaint.

4. Focus on making sure it doesn't happen again and finding a solution.

5. Be careful not to annoy people: be polite, patient and respectful.

6. Don't be rude: be direct, clear and non-aggressive.

7. Set a time limit of fourteen days as a minimum for a reply.

Preparing

1. What is your reason for writing?   - introduction

2. Describe the situation clearly          par 1

3. How did the situation affect you?  par 2

4. How do you propose the situation be solved?  par 3

5. What do you expect the reader to do? conclusion

Outline

Address - without your name

Date 7 September 2025 (NOT 07/09/25)

Address of company you're writing to/person within that company

Dear Madam/Sir,                     or  Dear Mr Smith, 

Outline

Dear Mr Smith,

Introduction: why are you writing

Body: state your case 

Conclusion: what do you expect?

Yours sincerely, 

Bianca Seinen

Do

Assignments 3 and 4  on p. 197, 198

Next week: test run

Week 39 - Write a letter of complaint