feedback - writing

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Slide 1: Slide

EngelsMBOStudiejaar 1

This lesson contains 27 slides, with interactive quizzes and text slides.

Lesson duration is: 45 min

Items in this lesson

Slide 1 - Slide

Slide 2 - Slide

Slide 3 - Slide

You are writing a formal email to Mr Green. How can you start your email (salutation- aanhef)?

Slide 4 - Open question

You are writing an informal email to your friend. How can you start such an email (aanhef)?

Slide 5 - Open question

You are writing a formal e-mail but you don't know the surname of the person you want to send your email to. How can you start such an email (aanhef)?

Slide 6 - Open question

Slide 7 - Slide

Slide 8 - Slide

Correct this sentence taken from a formal email: i'm writing this email because i haven't received my parcel yet

Slide 9 - Open question

CORRECT

I am writing this email because I have not received my parcel yet.

Slide 10 - Slide

Slide 11 - Slide

Slide 12 - Slide

You started your email with "Dear Mr Green". How should you end it?

Slide 13 - Open question

You started your formal email with "Dear Sir or Madam". How should you end it?

Slide 14 - Open question

You started an informal email with "Hello Lisa". How should you end it?

Slide 15 - Open question

DO YOU KNOW THE RULES FOR WRITING FORMAL EMAILS/LETTER NOW?

😒🙁😐🙂😃

Slide 16 - Poll

1. Mr Prescott, ik heb een grote fout gemaakt.

Slide 17 - Open question

Ik heb een verkeerde prijs gebruikt voor een camera.

Slide 18 - Open question

Dat werd duidelijk omdat een klant zijn kassabon op de toonbank had laten liggen.

Slide 19 - Open question

De klant had een Fuji camera gekocht en ik heb het prijskaartje van de Canon camera genomen.

Slide 20 - Open question

De Fuji camera is 89 pond duurder.

Slide 21 - Open question

Mag ik een nieuwe rekening sturen met de juiste prijs of heeft u een beter idee?

Slide 22 - Open question

Moet ik de klant bellen en zeggen dat het mij spijt?

Slide 23 - Open question

Kunt u mij zo snel mogelijk bellen?

Slide 24 - Open question

Het spijt me heel erg. (je naam)

Slide 25 - Open question

To: Mr Prescott

From: Emily Wilkins

Date: 1 March 2021

Subject: Wrong price

Mr Prescott, I've made a big mistake. I used the wrong price for a camera. It became clear/obvious because the customer left his receipt on the counter. The customer bought a Fuji camera but I scanned/used the price tag of a Canon camera. The Fuji camera is 89 pounds more expensive. Should I send a new invoice with the right price or do you have a better idea?

Should I call the customer and say that I'm sorry? Can you please call me as soon as possible? I'm really sorry. Emily

Slide 26 - Slide

Let's get down to work!

A2: choose 1-2 exercise from page 240-241

B1: page 274

Upload your assignments in FORMS (het liefst in Word bestand)

Once you are done read the theory about letters of complaint

Slide 27 - Slide