This lesson contains 10 slides, with text slides and 2 videos.
Lesson duration is: 45 min
Items in this lesson
Letter of complaint
Slide 1 - Slide
Structure email or letter of complaint
part 1
opening
When you do know the recipient's name: Dear Mr (or Mrs, Ms, Miss, etc.) Surname.
When you don't know the recipient's name:
Dear Sir/Madam, or To whom it may concern.
part 2
introduction paragraph
In your first sentence draw the recipient’s attention to the matter you’re going to raise or discuss.
body paragraph(s)
Provide some detailed background information; describe the circumstances that resulted in your dissatisfaction. Then, expand on the effects and consequences the problem had—show what damage you’ve suffered.
final paragraph
In conclusion, you should state what your expectations are and when you want to receive an answer to your complaint.
part 3
the close
When you do know the recipient's name: Yours sincerely, When you don't know the recipient's name: Yours faithfully,
Type your name underneath your signature.
Slide 2 - Slide
Slide 3 - Slide
Slide 4 - Slide
INSTRUCTIONS:
Write a letter of complaint, and choose from the following options:
1. You waited 30 minutes for a waiter in a restaurant
2. You received an iPhone that was broken
3. Watch the videos below for inspiration
Slide 5 - Slide
AFTERWORK
When finished exchange the letters with your classmate and check whether it contains all the items needed in a formal letter of complaint.
Lesson duration is: 45 min
