Objective Advanced unit 23: I really must insist...

Unit 23: I really must insist...
I really must insist...
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Slide 1: Slide
EngelsMiddelbare schoolvwoLeerjaar 5

This lesson contains 23 slides, with interactive quizzes and text slides.

time-iconLesson duration is: 30 min

Items in this lesson

Unit 23: I really must insist...
I really must insist...

Slide 1 - Slide

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Literature assignment
period 4

Slide 2 - Slide

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Have you ever complained formally?
If so, what was the situation?

Slide 3 - Open question

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You are in a restaurant. The waiter is taking ages to serve you and you've been waiting 45 minutes. The restaurant is busy. do you ..
A
walk out of the restaurant?
B
go up to the waiter and demand to see the manager?
C
try to smile at the waiter?

Slide 4 - Quiz

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You paid a lot of money for a designer t-shirt. The first time you washe dit, you followed the instructions, but the colour ran and ruined some other clothes. When it dried it had shrunk. You think the material is poor quality. Do you
A
throw it in the bin and forget about it?
B
phone the shop and complain angrily?
C
go back to the shop with the t-shirt and ask politely your money back?

Slide 5 - Quiz

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You go to a concert with a coach company. The trip was advertised as using comfortable buses with friendly drivers. You arrive four hours late. The coach was dirty and the driver was rude. Do you
A
get a taxi back home and pay for it?
B
get a taxi back home and insist that the coach company pays for it?
C
mention to the driver that tou've missed the concert and write to the coach company when you get home?

Slide 6 - Quiz

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What kind of complainer are you?
A
face- to -face
B
by phone
C
by letter or email
D
on a social-networking site

Slide 7 - Quiz

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Reading
Do ex. 1-3
and check your answers in the back of the book

Slide 8 - Slide

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A. Who will I complain to?
B. How can I get my money back?
C. How do I feel?
D. Ask yourself: what are the facts?
E. What do I do if I don't get satisfaction?
F. What are my rights?
G. How will I complain most effectively?
H. What do I want?
Underline the most important parts of the sentences to help you focus.

Slide 9 - Slide

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What does 'gearing up' mean?
(answer in English)

Slide 10 - Open question

get ready for
Can you separate 'gearing up' in a sentence?
A
Yes
B
No
C
I don't understand

Slide 11 - Quiz

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What does 'find out' mean?
(answer in English)

Slide 12 - Open question

get to know / discover
Can you separate 'find out' in a sentence?
A
Yes
B
No

Slide 13 - Quiz

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What does 'go ahead' mean?
(answer in English)

Slide 14 - Open question

continue/do what you intend to do
Can you separate 'go ahead' in a sentence?
A
Yes
B
No

Slide 15 - Quiz

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What does 'carry out' mean?
(answer in English)

Slide 16 - Open question

do for real/execute
Can you separate 'carry out' in a sentence?
A
Yes
B
No

Slide 17 - Quiz

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Phrasal verbs
gearing up = get ready for  - inseparable
finding out = get to know/discover - separable
go ahead = continue/do what you intend to do - inseparable
carry out = do for real/execute - separable

Slide 18 - Slide

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phrasal verbs

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Slide 20 - Slide

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Phrasal verbs
Do ex. 1-3 p. 143 and check your answers 
in the back of your book.

Slide 21 - Slide

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Listening ex. 2
p. 144
Track 16

Slide 22 - Slide

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Exam folder 9 p 134-135
CAE CD 2 nr 12
CAE CD 2 nr 13
CAE CD 2 nr 14

Slide 23 - Slide

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