This contains a booking number which is stored in a computer system and called a
Passenger Name Record (PNR) or reference number
Slide 9 - Slide
Passengers can check in more than a month before departure these days
A
TRUE
B
NOT TRUE
Slide 10 - Quiz
When a passenger has an E-ticket he can go to the gate to board the aircraft
A
TRUE
B
NOT TRUE
Slide 11 - Quiz
The PGSA behind the check-in desk is the first touch point for the passenger in the departure hall (1/7)
A
TRUE
B
NOT TRUE
Slide 12 - Quiz
Slide 13 - Slide
You are floorwalking as a host in the departure hall and a passenger shows you his documents. Name how you can see whether or not he has a boarding pass!
Slide 14 - Open question
How to recognise?
The big difference between a boardingcard and a booking confirmation or e-ticket is the barcode.
A boardingpass always contains one of these barcodes or QR codes.
Slide 15 - Slide
Ch.4: Selfservice in the departure hall
Slide 16 - Slide
Slide 17 - Slide
Selfservice check-in online
SSCI - selfservice check-in on the kiosks
Slide 18 - Slide
SSDOP-Selfservice drop off bagage
Slide 19 - Slide
Option 1
The passenger used selfservice check-in, at home or at a kiosk and has no bagage to check in.
He can go through securitycheck straight to the gate
Slide 20 - Slide
Option 2:
The passenger already has a boarding pass (digital or printed) but also has bagage for check-in.
The passenger goes to the right handling area for the SSDOP of Drop-off desk
Slide 21 - Slide
Floorwalker SSCI: agent assists the passenger and ensures the check-in via the kiosk runs as smoothly as possible.
Slide 22 - Slide
vvv.praktijksite.com
Slide 23 - Link
Assignment:
Book LVD K2:
Read page 81 '... and do exercise 3.17
Slide 24 - Slide
Direct the passenger to a check-in desk (service desk):
when check-in on the SSCI kiosk fails
when it comes to special passengers (eg. UM and PRM passengers)
when there is oddsize bagage (eg. a bike wheelchair, walker, AVIH, surfboard etc.
Slide 25 - Slide
Slide 26 - Slide
Animal Vivant in Hold
Slide 27 - Slide
Slide 28 - Video
Paid options:
Besides check-in and print a boardingpass the passenger can:
Reserve a seat (preference aisle/window, legspace, 1st row)
Book extra bagage
Reserve a special meal
Buy an upgrade
Slide 29 - Slide
Commercial role PGSA:
you notice a tall passenger: point out the possibility of buying a seat with legroom
you estimate whether a passenger is interested in buying an upgrade
Slide 30 - Slide
Change seat preference:
A passenger often has a preference for:
window
aisle
A map showing the seats in the aircraft is called a seatplan or seatmap
As PGSA you know how to 'read' a seatmap, so you know how to give the passenger his seat preference.
By offering the oppurtunity for buying an exit seat you generate extra income for the airline (commercial role)
Slide 31 - Slide
Narrow-body: 1 aisle, 2-by-2 seats
Slide 32 - Slide
Wide-body: 2 aisles, 3-4-3 seats
Slide 33 - Slide
Slide 34 - Slide
Slide 35 - Slide
KL1001
-> LHR
TYPE 737-900
Slide 36 - Slide
SSDOP
Slide 37 - Slide
SSDOP:
passenger operates the machine himself
when size and weight fall within bagage allowance the bagagelabel is printed
passenger labels the bagage himself and the bagage goes directly to the bagage department
Slide 38 - Slide
As a PGSA...
...you are only there to assist when necessary and to see everything goes smoothly.
You direct the passenger to a service desk in case of:
oddsize bagage
excess bagage
when there is no payment found for check-in bagage
when the suitcase is already damaged
Slide 39 - Slide
Assignment:
Book LVD K2:
Read from page 73..- 83. and do assignment 3.18 en 3.19