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English class
01-11-22
By: Miss Soekhoe
1 / 11
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Slide 1:
Slide
Engels
MBO
Studiejaar 2
This lesson contains
11 slides
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interactive quizzes
,
text slides
and
1 video
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Items in this lesson
English class
01-11-22
By: Miss Soekhoe
Slide 1 - Slide
Goals of today
At the end of this lesson, you know the dos and don'ts of making a phone call
At the end of this lesson, you can speak to a client on the phone
Slide 2 - Slide
How are you?
How was your fall vacation?
What did you do?
Slide 3 - Slide
Slide 4 - Video
Don'ts of a phone call
Slide 5 - Mind map
Dos of a phone call
Slide 6 - Mind map
How to open a phone call
1. Answer the call within three rings.
2. Immediately introduce yourself.
Slide 7 - Slide
How to end a phone call
1. Thank them for calling/their time
2. Say something plesantry
3. Let them hang up first
Slide 8 - Slide
Juliet
Olive
Jamie
William
Veronica
Slide 9 - Slide
Your turn!
Do the exercise given on the board
Slide 10 - Slide
The end
What did you think of this lesson?
Do you feel more prepared for your exam?
Slide 11 - Slide
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