Les 5 - How to deal with customers

• Engels
• Praktijkonderwijs
• MBO
• Leerjaar 1

How to deal with customers/clients

How do you normally engage in conversation with customers?

Aims

At the end of today's class you are able to say correctly say no to a customer

Why is saying 'No' to customers sometimes necessary?

How do you normally say no?

Work!

1. In front I need 2 volunteers.

2. 1 is going to be the customer, the other is going to be the worker.

3. Look at the conversation outline. 

4. Talk!

Your turn

1. Partner up

2. Assign roles (Customer , Employee)

3. Talk using one of the characteristics

4. Have the employee tell the customer 'No!'

Aims

At the end of today's class you are able to say correctly say no to a customer

How did you like today's class

😒🙁😐🙂😃

Next time

Writing a good introduction