Test your Knowledge

• General
• Primary Education
• Age 5,7

Test your Knowledge

Inside Sales Guided Flows

When completing a customer call you must

1. Press Enter
2. Hang up
3. Click Next
4. Speak

Where is the indicator that the To Do List is open found?

1. bottom left
2. top left
3. bottom right
4. top right

How can you initiate a call?

1. you cannot
2. dial the phone
3. grab cell phone
4. Click phone icon

What platform are we talking about?

1. USFDC
2. UDSFC
3. SFDC
4. CRM

What status must you be in to take calls?

1. Ready
2. Not ready
3. Available
4. Online

True or False?
If you see the phone number as a hyperlink you can click that to place the call.

1. False
2. Ture