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10 May 2023
10 May 2023
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Slide 1:
Slide
Engels
MBO
Studiejaar 1
This lesson contains
18 slides
, with
interactive quizzes
and
text slides
.
Lesson duration is:
60 min
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Items in this lesson
10 May 2023
Slide 1 - Slide
At the end of this lesson you will know the difference between an email and a telephone note.
Slide 2 - Slide
When you take a telephone message, what do you need to write down?
Slide 3 - Open question
Recap telephone message
When was the phone call/ what time
Who took the message
Who called
Telephone number (and/or) email address
Company name
Reason for calling
Slide 4 - Slide
How can you be sure that you have got the correct details?
Slide 5 - Open question
How to be sure you have the correct details
- Repeat what the caller has said
- Use the telephone alphabet
- Speak clearly and slowly
- Take notes
- Ask questions
Slide 6 - Slide
What kinds of emails are there?
Slide 7 - Open question
Two kinds of emails
Formal
Informal
Slide 8 - Slide
What do you need to include in all emails?
Slide 9 - Open question
All emails contain
- Addressee
- Subject
- Greeting
- Body of text
- Ending
Slide 10 - Slide
How do you address someone in a formal email?
Slide 11 - Open question
Formal email
Dear Mr
Dear Ms
Dear Mrs
Dear Sir / Madam
Slide 12 - Slide
When do you use Dear Sir / Madam?
A
Formal email - you can add the name
B
Informal email
C
Formal email - you don't know the name
D
Informal email - you don't know the name.
Slide 13 - Quiz
When you know the name of the addressee, how do you start the email?
Slide 14 - Open question
How to address an email
Dear Sir / Madame - Yours faithfully
Dear Mr Smith - Yours sincerely
Slide 15 - Slide
What do you need to include in the body of the email?
Slide 16 - Open question
Layout of a formal email
Salution Dear ....
Introduction I am sending this email because....
body
closing Thank you...sum up message....request
signature Yours...
Name / company name
Slide 17 - Slide
Write an email
Slide 18 - Slide
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