M2.2 les 2

• Luchtvaartdienstverlening
• MBO
• Studiejaar 2

Week 2

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Flight status and tasks PGSA

Assignment: Flight report

Role play: passenger at the wrong gate

Tutorial Xerte lesson 3: Ready to go

This was Homework

Xerte lesson 2: Information provision and gate planning

       Note: If you have not done the Xerte lesson, you will not be able to access the lesson.

Did you sign  in with student email to digital class in book LVD K2 

Learning module reader pages 1 - 9;

Learning Book LVD K2: pp. 247-258 (Chapter 10);

You can skip the assignments in H10.

Recap lesweek 1

M2.2 deals with the handling of flights arriving at the gate (1/12).

1. TRUE
2. False

Explain in your own words what the status of a departing flight means (2/12).

Mention as many statuses of a departing flight at the gate in English as possible (3/12)

Through which ways can a passenger find information about the status of the departing flight (multiple answers are possible) (4/12)

1. Via the information displays at the airport
2. smartwatch
3. Via an app from the airport/airline
4. Through a general announcement

What airport code belongs to

DUB, FRA en PEK? (5/12)?

What is sharing a flight number with other airlines called? In this example for the KL937 to DUB, the flight numbers G3 5565/ KQ 937 / MF 9997 are also used (6/12)?

What are the airport codes for

KL1929, KL877 en KL1157 (7/12)?

Where at Schiphol is gate planning done

1. Apron
2. ATC[Control tower]
3. office building
4. At home

The gate planner uses the aviation alphabet in the video. Name the aviation alphabet words used for the letters K, Z, and I

What is the advantage of gate handling over apron handling in bad weather for the passenger?

Information boards at Eindhoven airport say 'Diverted to' behind certain flights. What does that mean?

How did the passengers who diverted to MST end up in EIN?

1. Taxi
2. Train
3. Bus
4. Own car

The handling at the gate and tasks PGSA

For each status of the departing flight, we discuss:

What happens at the gate?

What are your duties as a PGSA?

(pag. 9 - 16 modulereader)

1. On Time 

• On time or on schedule
• there is no PGSA at the gate yet;
  
• The incoming aircraft (inbound flight) is on time
  
•   the gate;
  
• It is expected that the handling process at the gate will be on time
  
•  can start.

(pag. 10 modulereader)

2. Gate open 

• Gate open, boarding soon
• PGSA is at the gate and starts up the equipment (computers and gate readers);
  
• PGSA completes a Flight Report with basic flight details;
  
• Passengers can ask questions to the PGSA;
  
• There is ground handling under and above the wings;
  
• The PGSA will keep in touch with the platform's Team Coordinator (TC) regarding progress
  
•   of handling under wing.

(pag. 10 en 11 modulereader)

Flight report

Report to fill out at the gate with flight information, such as:

Flight number

Date of flight

From which airport does the flight depart and where does the

  flee away?

From which gate does the flight depart

Scheduled Time of Departure (STD)

Actual time of departure (Actual Time of Departure = ATD)

Scheduled Time of Arrival (STA)

Actual time of arrival (Actual Time of Arrival = ATA)

Ass 3: Flight report

Go to your Digital Book

Do assignment 11.07 and 11.08 by answering the questions

  

You have a maximum of 10 minutes for this 

  

What needs to happen above the wing before the arriving aircraft is ready for boarding?

Above the wing

1.  .Connect bridge to allow passengers to disembark;
2. Cabin and cockpit crew preparatory work on board

You as gate agent:

As a gate agent you are responsible for the safe boarding of passengers, with the correct travel documents.

GA 1 = Ultimately responsible.

GA 2 = Ensures a smooth boarding process, has a bridge pass.

GA 3 = Checks passengers' boarding passes.

You as gate agent:

40 minutes before departure: flight preparation available

30 minutes before departure:

      Crew boarding.

20 minutes before departure:

     Boarding call opening gate,

     boarding passengers.

10 minutes before departure:

     Check missing passengers

     To call to action.

You as gate agent

Gate empty:

     Check moment with

     cabin crew.

Flight is set to finalized and close boarding is set. Flight is canceled.

Close doors and disconnect bridge.

What needs to happen under the wing before the arriving aircraft is ready for boarding?

Under the wing

unload luggage;

To fuel;

Loading luggage.

Cleaning cabin;

Supply the aircraft with food and drink (catering);

1. .How far in advance the PGSA is at the gate is determined by:
   

The number of passengers;

Flight destination;

Task of the PGSA

The number of PGSAs at the gate is

depending on:

The number of passengers;

The type of aircraft.

Narrow body

Wide body - Boeing 777-200

What is the goal of the gate team during the handling of a departing flight?

Boarding starts 

• Now boarding or boarding
• All activities covered in M2.1 At the gate and boarding:
  

broadcaster

Preboarding (passengers requiring boarding assistance);

Priority boarding (business class and frequent flyers);

economy class.

Passport and boarding pass control and scanning boarding pass;

Collecting and labeling oversized hand luggage and prams.

Het instappen start afhankelijk van het type vliegtuig en aantal passagiers 25 tot 60 minuten voor vertrektijd.

(pag. 11 modulereader)

Gate closed 

• .Gate closing, last call, final call
  
  
• 20 to 15 minutes before departure time;
  
• Last passengers board;
  
• Final boarding call for passengers who are still missed;
  
• Standby passenger acceptance;
  
• Offloading passengers who are not on the flight;
  
• Closing the flight (gate closed);
  
• PIL and Loadsheet are printed

In de laatste 20 minuten voor vertrek gebeurd er heel veel. Het is voor de PGSA aan de gate het meest drukke en hectische moment. Alles gebeurd tegelijkertijd en jij moet overzicht houden, beslissingen nemen en de laatste papieren (PIL en Loadsheet) aan boord brengen.

(pag. 12 en 13 modulereader)

What are the reasons why a passenger is not or is not allowed on a flight?

Why do passengers arrive late or too late at the gate?

Gate gesloten 

• Gate closed;
• The PGSA brings the PIL and Loadsheet on board;
  
• After seeing the load sheet, the captain agrees to leave;
  
• The purser closes the door;
  
• The PGSA takes the bridge off the plane;
  
• The passengers left behind will be sent to the Transfer Desk for a rebooking;
  
• The PGSA is doing the final administrative work for the flight;
  
• The PGSA exits the gate and completes the flight.

Most airlines change the 'gate closing' status to the 'gate closed' status 10 minutes before departure.

(pag. 15 modulereader)

Departed

The aircraft gets a push back from the gate to the

  runway;

The PGSA is ready and will go to depending on the schedule

 another task or enjoy a well-deserved break.

(pag. 15 modulereader)

Homework for next week

Xerte lesson 3: Ready to go

       Note: If you have not created the Xerte lesson, you will not be able to access the

      lesson.

Learning module reader pages 1 - 15;