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Slide 1: Slide
EngelsMBOStudiejaar 1

This lesson contains 11 slides, with interactive quizzes, text slides and 1 video.

time-iconLesson duration is: 50 min

Items in this lesson

Welcome to class 

Slide 1 - Slide

This lesson:
- Voorkennis;
- Wanneer gebruik je Engels;
- Welke vaardigheden gebruik je; 
- beroepssituatie uitoefenen.

Slide 2 - Slide

Slide 3 - Video

In what kind off situations do you need the English language?
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- Check-in/check-out                                      - Collecting data of the guests;
- E-mail;                                                                 - When you need to use proffesional                                                                                           terms.
- Phone call;
- Social skills; 

Slide 4 - Slide

Skills and Vocabulairy:
- Opening a converastion;
- Grammar skills;
- Clear articulation/understandable speaking;
- Formal vocabulary;
- Knowledge: Jargon.

Slide 5 - Slide

Taaltaak
General job: Front-office/ Hotel receptionist
Specific jobs: - Check-in/check-out guests;
Wide ranging details: - Opening the conversation and collecting data of the                                                     guests.
Dig deeper: How to handle complaints from your guests.
                              

Slide 6 - Slide

What do you think is important when you check-in?

Slide 7 - Open question

Specific task: Check-in 
What: You have to develop a case where you have to check in a guest;
How: In pairs; 
Time: 30 minutes;
Help: Ask the teacher or help out each other;
Revenue: You know how to check-in a guest in the future in English. 

Slide 8 - Slide

Do you feel you are able now to check-in a guest on your own?
👍
👎

Slide 9 - Poll

Write down the steps of the check-in process in your own words:

Slide 10 - Open question

Slide 11 - Slide