Reception

• Hair and beauty
• Upper Secondary (Key Stage 4)
• BTEC

Reception

What you need to know...

Friday 28th February 15.30

What do you think the responsibilities of a receptionist are?

What does Good Client care look like?

Dealing with enquiries

What type of enquiries do you think you would have to deal with as a receptionist?

What enquiries would you need to deal with?

Enquiries could include...

Available appointments

Prices of appointments

Details on appointments

Product information

Job opportunities

Enquiries

As a receptionist you might also get enquiries from:

 product manufacturers 

people from gas, electric, water companies

Wholesalers

Colleges and training providers

Dealing with enquires

As a receptionist you will be able to deal with a lot of enquiries yourself, but some will need to be passed to other people.

Look at the list on the next page and decide whether it would be you or someone else who would deal with the enquiry. If it is someone else, state who you think it would be

• How much the salon pays for products
• If the salon offers apprenticeships
• Who apprenticeships are done through
• Query on appointment price
• Information on security
• Job opportunities
• Sickness

• Price of a service
• Appointment availability
• Promotions
• Product information
• Complaint
• Who pays the bills
• Information on training

Taking a message

If an enquiry can not be answered by a receptionist then a message may need to be taken. 

What information do you think is needed when taking a message?

What information needs to be in a
message?

Making an appointment

A big part of a receptionists role is taking appointments.

What information do you need to know when booking an appointment?

List the different services offered in the salon

Abbreviations 

Most salons do not use the full words for appointments. You need to know the abbreviations for services.

Look at the list on the next slide and think about what the abbreviations mean

Maintaining salon security

Part of a job of a receptionist is to maintain the  salons security. How do you think this is done?

Taking payment for the bill

As a receptionist you need to take payment for the bill.

What type of ways can clients pay for their services

How can clients make payments?

Payment methods

Cash

Cheque 

Card

Vouchers

How to maintain salon security