This lesson contains 19 slides, with interactive quizzes and text slides.
Lesson duration is: 60 min
Items in this lesson
Common writing mistakes
Slide 1 - Slide
Lesson goals
Learn about common writing mistakes
Learn how to create accurate sentences
Learn to recognize mistakes and spell check
Slide 2 - Slide
Common mistakes in emails
They come in many forms, and most of them are just due to lack of spell checking or proofreading.
It can also be due to informal language.
Slide 3 - Slide
Common mistakes in emails
They come in many forms, and most of them are just due to lack of spell checking or proofreading.
It can also be due to informal language.
Slide 4 - Slide
What are common mistakes in emails and letters?
Slide 5 - Mind map
What is the purpose of a complaint letter?
A
To put the problem on record with the company and help preserve any evidence you may have.
B
To put your complaint on record with the company and help preserve any legal rights you may have
Slide 6 - Quiz
Complaint email or letter
Slide 7 - Slide
Complaint email or letter
The purpose:
To put your complaint on record with the company and help preserve any legal rights you may have.
Slide 8 - Slide
Typical email/letter mistakes
I'm writing regarding to our appointment next week.
I'm writing regarding to our appointment next week.
I'm writing regarding our appointment next week.
I'm writing with regard to our appointment next week.
Slide 9 - Slide
Typical email/letter mistakes
I look forward to hear from you
I'm looking forward to meet you next week.
I look forward to hearing from you.
I'm looking forward to meeting you next week.
Slide 10 - Slide
Email/letter fun facts
The most common sentence to mention you have enclosed any necessary or essential documents in your email or letter is typically:
I've enclosed the document we discussed (or I discussed) on the phone (or in previous conversation).
However,
You only say enclosed for letters and attached for emails
I've attached the document we discussed (or I discussed) on the phone (or in previous conversation.
Slide 11 - Slide
Write a letter of complaint to Pathe's customer service
A
Dear Mr. Pathe,
B
Dear Mrs. Pathe,
C
Dear Sir/Madam,
D
Hello Pathe,
Slide 12 - Quiz
Formal letters: which letter is not formal?
A
A letter of confirmation
B
A letter of enquiry
C
A letter of complaint
D
A personal letter
Slide 13 - Quiz
Write a letter of complaint to Ikea's customer service
A
Dear Mr. Ikea,
B
Dear Mrs. Ikea,
C
Dear Sir/Madam,
D
Hello Ikea,
Slide 14 - Quiz
If you are writing a complaint letter to the local authorities, what is the best way to end the letter?
A
Hope all is well.
B
I look forward to hearing from you soon.
C
Send some around here or else.
D
All the above.
Slide 15 - Quiz
A complaint letter is an example of?
A
Formal writing
B
Informal writing
Slide 16 - Quiz
What kind of letter is this?
A
A reminder
B
An apology
C
An offer
D
A letter dealing with the complaint
Slide 17 - Quiz
Let's practice our writing
In the next following slide, you're going to get writing tasks that you need to complete within the time limit.
During that time limit you must remember to proof read your work and check your spelling.
Slide 18 - Slide
You have just got a new computer game. You decide to tell your Australian friend, Pat about it.
Write a complaint email to the costumer service of Playstation because of a terrible experience with one of their games. In your email: ● Give the name of the game and explain the problem. ● Tell costumer service how much it cost and how long you've had the game before it broke. ● Elaborate what you think about it and that you will provide pictures as evidence.