Start and Ending a call

• Engels
• MBO
• Studiejaar 2

Worksheet Starting and Ending a Call

click on this link, and download the worksheet 

Phone calls

Do you need to make or receive calls in English in your work?

Who do you talk to?

What typical communication problems do you have?

1. b
2. g
3. d
4. a
5. c
6. e
7. f

1. hung up/put the phone down
2. make; phone calls
3. answer the phone
4. dialled; number
5. give; a ring
6. put; through

In pairs, ask and answer the questions

Listen and complete the extract from six telephone conversations.

1. Good morning ..... How may I help you?
   
2. could you put me through to....?
3. Hello, my name is ..... I’m calling from ...
   
4. I’d like to speak to ...
   
5. could I speak to ....?
   
6. it’s ...
   
7. I’m calling about ...
   
8. Hello, ... speaking
   
9. ... here
   
10. I’m ringing to ...
    
11. is ... there?
    
12. Is that ...?
    
13. this is ... from ...
    
14. I’m phoning because ...

To find out the reason for a call

• What is the call in connection with?
• What is the call regarding?

Ending a call

Listen to the five short telephone dialogues. What was the likely topic of each conversation. Write 1-5 next to the topics.

• Dialogue 1: Enquiring about a product   (3)
• Dialogue 2: Arranging a meeting (informal)  (1)
• Dialogue 3: Arranging a meeting (formal)  (2)
• Dialogue 4: Chatting about something  (4)
• Dialogue 5: Making a complaint  (5)

Ending a call

Listen to the five short telephone dialogues. Now complete the dialogues

1. I think that’s everything 
2. Give me a call
   
3. Give my regards 
4. I’ll do that
   
5. thank you very much for 
6. Thank you for your call
   
7. see you 
8. Bye now
   
9. I’ll let you go 
10. Speak to you later
11. Give us a call if
12. I will

In pairs practise endings of telephone conversations