Listening and speaking

Listening and speaking
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Slide 1: Slide
EngelsMBOStudiejaar 1-3

This lesson contains 12 slides, with interactive quizzes, text slides and 2 videos.

time-iconLesson duration is: 45 min

Items in this lesson

Listening and speaking

Slide 1 - Slide

Today's planning


  • Clip
  • Speaking
  • Writing

Slide 2 - Slide

Lesson goals

At the end of the lesson, the students can ask at least 5 questions during a conversation with a customer by following a layout.

Slide 3 - Slide

Slide 4 - Video

2

Slide 5 - Video

01:09
What did the employee do wrong?

Slide 6 - Mind map

02:04
What did the employee do better?

Slide 7 - Mind map

What is important when you talk to customers?

Slide 8 - Mind map

What are we going to do?
What:  You are going to hold a conversation with a customer. The customer wants to return an item. You will take turns.
How: You will do this in pairs.
Help: Use the layout that has been sent to you via the mail.
Time: 15 minutes
Done: Start on your writing assignment. Replying to a letter of complaint. The letter you will also find in your mail.

Slide 9 - Slide

What went well and what did you find difficult?

Slide 10 - Mind map

At the end of the lesson, the students can ask at least 5 questions during a conversation with a customer by following a layout. Did you achieve this goal?
Yes
No

Slide 11 - Poll

Homework

Finish your reply to a letter of complaint and turn it in via teams.

You will find the exercise in your mail.

Slide 12 - Slide