ILM L3 - Skill Up - The Communication Process - Session 1

• Leadership
• Higher Education (non-degree)

Michael Bradley

Trainer Assessor - Belfast MET

[e-mail]

Follow the instructions. Do not ask any questions.

What type of barrier to communication is language differences an example of?

1. Physical barrier
2. Semantic barrier
3. Emotional barrier
4. Perceptual barrier

In which stage of the communication process do barriers such as selective perception and filtering occur?

1. Message Sent
2. Message Coded
3. Message Decoded
4. Feedback

Which of the following is a benefit of clear communication among team members?

1. Reduced conflicts and misunderstandings
2. Increased turnover rates
3. Decreased productivity
4. Limited collaboration

Which approach can help overcome perceptual barriers to communication?

1. Encouraging active listening
2. Avoiding feedback
3. Increasing noise levels
4. Ignoring cultural differences

Psychological factors like fear, anxiety, or stress can lead to which type of communication barrier?

1. Physical barrier
2. Semantic barrier
3. Emotional barrier
4. Cultural barrier

In Argyle's Communication Cycle, what does "decoding" refer to?

1. Converting ideas into messages
2. Transferring messages through a medium
3. Interpreting the message by the receiver
4. Providing feedback to the sender

Which of the following is a technique for overcoming emotional barriers in communication?

1. Avoiding empathy and understanding
2. Encouraging open and honest communication
3. Using aggressive language
4. Ignoring feedback

In what ways does effective communication impact customer relations?

1. It enhances customer loyalty and retention
2. It improves problem-solving and conflict resolution
3. It strengthens brand reputation and credibility
4. All of the above

According to Michael Argyle, what is the first stage of the communication cycle?

1. Message Sent
2. Ideas Occur
3. Message Coded
4. Message Received

How can organizations address physical barriers such as noise in the workplace?

1. By introducing more distractions
2. By providing noise-canceling headphones
3. By increasing background noise
4. By reducing face-to-face interactions

What strategy can help overcome language barriers in communication?

1. Providing clear feedback
2. Using jargon and technical terms
3. Simplifying language and using visual aids
4. Avoiding eye contact

Why is effective communication crucial in the workplace?

1. It fosters a positive work environment
2. It increases employee morale and engagement
3. It enhances productivity and efficiency
4. All of the above

Why is effective communication crucial in the workplace?

1. It fosters a positive work environment
2. It increases employee morale and engagement
3. It enhances productivity and efficiency
4. All of the above

According to Argyle's model, what happens after the message is received by the receiver?

1. Message Sent
2. Feedback
3. Message Decoded
4. Ideas Occur

Which of the following is NOT a potential consequence of communication barriers?

1. Reduced productivity
2. Increased understanding
3. Conflict and misunderstanding
4. Decreased morale

How does Argyle suggest communication can be improved?

1. By providing clearer feedback
2. By enhancing encoding techniques
3. By reducing noise in the environment
4. All of the above

What approach can be effective in overcoming cultural barriers to communication?

1. Ignoring cultural differences
2. Providing cultural sensitivity training
3. Avoiding cross-cultural interactions
4. Imposing one's cultural norms

What role does communication play in leadership effectiveness?

1. It helps leaders build trust and credibility
2. It fosters employee empowerment and motivation
3. It facilitates goal alignment and clarity
4. All of the above

Which of the following is an example of a physical barrier to communication?

1. Cultural differences
2. Language barriers
3. Background noise
4. Lack of trust

Which of the following is NOT a stage in Michael Argyle's Communication Cycle?

1. Feedback
2. Interpretation
3. Message Decoded
4. Ideas Occur

How does effective communication contribute to organizational success?

1. It improves decision-making processes
2. It increases customer satisfaction
3. It promotes innovation and creativity
4. All of the above