Letter of complaint part 2

Welcome

Letter of complaint

Special rule:

In today's lesson, I do not want to hear any Dutch.

Only English.

1 / 18

Slide 1: Slide

EngelsMBOStudiejaar 1

This lesson contains 18 slides, with interactive quizzes and text slides.

Lesson duration is: 45 min

Items in this lesson

Welcome

Letter of complaint

Special rule:

In today's lesson, I do not want to hear any Dutch.

Only English.

Slide 1 - Slide

Slide 2 - Slide

Learning goal

You are able to follow the structure of a formal letter to write a response to a letter of complaint.

Slide 3 - Slide

Today's agenda

* Check homework

* Continue letter of complaint

Slide 4 - Slide

Homework check

Slide 5 - Slide

Slide 6 - Slide

Slide 7 - Slide

Correct letter

Slide 8 - Slide

Structure

* Salutation: Dear...

* Introduction: why are you writing?

* Body:

1. apology

2. situation

3. Why did it happen

* Conclusion: Solution

* Closing

Slide 9 - Slide

Practice

* Write a response to the letter of complaint on page 270

* When finished, share with a classmate and give feedback

* After that, e-mail your letter and feedback to me and Miss Tahapary

Slide 10 - Slide

Give feedback on:

* Overall use of language (spelling, professional vocabulary, grammar)

* Correct structure

* Is the compensation appropriate?

Slide 11 - Slide

Practice

* Write a response to the letter of complaint on page 270

* When finished, share with a classmate and give feedback

* After that, e-mail your letter and feedback to me and Miss Tahapary

Slide 12 - Slide

You are writing a letter to Christopher Brown. How would you start your letter?

Slide 13 - Open question

What do you write in your introduction

Slide 14 - Open question

What do you mention in your body

Slide 15 - Open question

What would be an appropriate solution to the problem in today's letter of complaint

Slide 16 - Open question

How would you close the letter if you have used "Dear Sir/Madam," as your salutation?

Yours faithfully,

Yours sincerely,

Slide 17 - Quiz