English for formal situations

• Engels
• MBO
• Studiejaar 1

English for formal situations

Formal and polite language elements for speaking

Workshop 2 module 3.

Workshop goals

Na deze workshop kun je een beleefd verzoek of aanbod doen in het Engels.

Na deze workshop ken je een aantal basis hulpwerkwoorden en weet je hoe je die moet gebruiken. 

Could you please listen :)

Can vs. could

Can en could worden gebruikt voor:

- een verzoek, 

- om een vraag te stellen 

- om toestemming te vragen

Can I ask you something - Could I ask you something.

Can is informeel, could is beleefd en formeel.

Want vs. would like

Want en would like worden gebruikt aan te geven dat je iets wil.

I want to offer you a good deal.

I would like to offer you a good deal.

Want is informeler en soms zelfs onbeleefd terwijl would like beleefd en vooral minder dwingend is.

In a conversation with a customer which sentence would you use?

1. How may I help you?
2. Can I help you?

In a conversation with a customer which sentence would you use?

1. What do you want the product to do?
2. What would you like the product to do?

In a conversation with a customer which sentence would you use?

1. Can you spell that?
2. Could you spell that for me, please?

In a conversation in your future job, which sentence would you use?

1. I would like improve my sales skills
2. I want to get better at sales.

Welke beleefde hulpwerkwoorden stonden er in de vorige vragen?

Words to use in questions or offers

Need --> require 

Want --> require

Buy --> purchase 

Give --> offer      

Okay --> acceptable

Help --> assistance

Polite or impolite?
I want a new phone, help me.

Polite

Impolite

Could you please advise me which tv to choose?

Polite

Impolite

May I offer you an extra unit? This increases the discount we could offer.

Polite

Impolite

What do you want to get from us?

Polite

Impolite

Can I help you?

Give me your money.

What?

What do you want?

Is that it?

Sit down over there.

Could I help you?

Is that everything you needed?

Please take a seat

Could you repeat that?

What would you like?

Would you like to pay cash or card?

Make this sentence more formal:
I want to buy a gift for my manager.

Make this sentence more formal:
Can you tell me why this is more expensive than that?

Make this sentence more formal:
Be quiet.

Make this sentence more formal:
I don't agree, I need more information.

Questions?