This lesson contains 23 slides, with interactive quizzes, text slides and 1 video.
Items in this lesson
Slide 1 - Slide
We are going to travel to England next week and we have to decide which accommodation should we book:
Centurion B&B We offer cheap rooms to stay in, close to the airport All services can be found within 10-15 minutes walking time Room price: 15 EUR Wi-Fi card (500 Mb): 10 EUR Lunch on request: 10 EUR (must be ordered the previous day)
Symptha Hotel Our hotel offers: Single or double rooms (35/45 EUR) Free Wi-Fi Breakfast included Laundry service Gym Garage (surcharge)
Bakerman’s Inn Friendly staff, good atmosphere Cheap bar, plus 10 EUR voucher Live music every night Rooms from 8 EUR
Slide 2 - Slide
Role-play
Situation 1: You arrive at the hotel lobby and you first contact the receptionist. Ask about your room and what is included, later about the financial part. The receptionist has to make the guest to fill the registration form and inform him/her about the details according to the hotel and room.
Situation 2: One of you is a guest in room 273 and the tap is broken. Ask the receptionist politely to make it repaired. The receptionist should apologise for the fault and promise an asap countermeasure.
Situation 3: You have to book a hotel room on phone. Settle every detail (like dates, price, room amenities, Wi-Fi availability, etc.)