M 3.1 IAS les 1 nieuw

welcome!
  • how long is this module?
  • What are the themes?
  • What are the skills we need to work on?
  • What do we do in the lessons?
  • How do we finish this module?
  • What are we going to do today?
MMettina Kroes, 13 nov Deltion College
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Slide 1: Slide
LuchtvaartMBOStudiejaar 1

This lesson contains 41 slides, with interactive quizzes, text slides and 3 videos.

Items in this lesson

welcome!
  • how long is this module?
  • What are the themes?
  • What are the skills we need to work on?
  • What do we do in the lessons?
  • How do we finish this module?
  • What are we going to do today?
MMettina Kroes, 13 nov Deltion College

Slide 1 - Slide

module reader 3.1
  • Everyone has a copy? 
  • Please put your name on it
  • 8 weeks (7 teaching weeks, 1 test)
  • 3 class hours per week: mix of theory, assignments, group discussions and role plays;

Slide 2 - Slide

Household announcements
  • 3 lessons in a row; break?
  • Please eat outside the classroom and leave it tidy;
  • In the mock-up (the plane), no eating/drinking and keep everything in one piece (put seat belts back neatly);
  • Handle the exercise materials with care;
  • Phone in the bag;
  • When explaining teacher/student please be quiet in the classroom.

Slide 3 - Slide

What is fit to fly?

Slide 4 - Mind map

What themes will we cover in this module?
  1. before your flight: flight preparation;
  2. welcome on board: on the way to the plane;
  3. your passengers: who are they? 
  4. boarding: passengers and safety;
  5. ready for take off: knowledge test

Slide 5 - Slide

How do we complete the module at the end?
At the end of this module you will have:

1. completed all assignments well; reflection interview (page 44), you have fulfilled the requirements then you will take the:
2. the knowledge test (minimum 5.5).

Slide 6 - Slide

Slide 7 - Slide

Thema 1: before your flight




Slide 8 - Slide

On average, how much sleep do you get per night?
A
6 hours or less, I need little sleep
B
6 - 7 hours
C
8-9 hours
D
I'm a long sleeper!

Slide 9 - Quiz

How healthy do you live?
๐Ÿ˜’๐Ÿ™๐Ÿ˜๐Ÿ™‚๐Ÿ˜ƒ

Slide 10 - Poll

Why is it so important to drink plenty of water on a plane?

Slide 11 - Slide

Medical check
  • Eye test
  • Blood test
  • Vaccinations
  • BMI
  • Interview

Slide 12 - Slide

What health risks do you face
as a cabin attendant?

Slide 13 - Mind map

How can you avoid getting sick?
  • make sure you are rested,
  • eat healthy,
  • have a good condition (you sometimes run 10 km),
  • protect yourself against diseases,
  • have your vaccinations in order,
  • use medication wisely

Slide 14 - Slide

What happens if you call in sick?
  • your place in the crew needs to be filled
  • a colleague on standby is called (reserve)
  • this colleague has to be at Schiphol within an hour
  • your schedule is cancelled 

Slide 15 - Slide

Would you call in sick if you had a cold?
A
Yes
B
No, a cold is not sick
C
only if I can't clear my ears

Slide 16 - Quiz

Slide 17 - Video

Group assignment:
Think together whether you are allowed to fly in the cases below:
  • pregnancy
  • medicine use (cough medicine, sleeping pills, drugs)
  • alcohol consumption
  • donating blood
  • stress
  • tropical diseases

Slide 18 - Slide


  • pregnancy: generally not (some airlines up to 12 weeks)
  • use of medication: in consultation with the airline doctor
  • alcohol consumption: 10 hours before flight nothing, 24 hours not drunk!
  • donate blood: wait 24 hours before flying
  • stress: has a bad effect on your functioning 
  • tropical diseases: malaria, dengue

Slide 19 - Slide

Assignment the positive stress conversation

Make assignment:
The positive stress conversation
In groups, discuss the topics listed on
page 9 module 3.1

Slide 20 - Slide

1.2 The social life of a cabin attendant

Slide 21 - Slide

On which days would you REALLY NOT want to work?

Slide 22 - Mind map

Which days are you free/or can you ask for time off
  • King's Day
  • Taking part with your hockey team in the weekly hockey competition
  • Witnessing your best friend's wedding
  • Attending New Year's Eve

Slide 23 - Slide

Slide 24 - Video

GROUP ASSIGNMENT:

Find the fastest way to get to Schiphol Airport (do, Dec 5):
1. from Zwolle station
2. from a friend's house in Zandvoort (see reader page 11)
3. from your aunt's house in Amsterdam (see reader page 11)

figure this out for:
1. a morning flight (05.30 report at Schiphol)
2. an evening flight (report at Schiphol at 20.05 )

Slide 25 - Slide

Preparing Tui/how?

  • Synchronising your cabin app
  • Read all flight information, e.g. where are infants?
  • Red notices (changes in procedures)
  • Position 4 = right and responsible for the passenger briefing at the emergency exit




Slide 26 - Slide

KLM Rooster 1.3

Slide 27 - Slide

What do you think you need
to do BEFORE the briefing?

Slide 28 - Mind map

Assignment during the video:
  • write down all the actions you see Chanan performing.
  • Name at least 5 and also indicate how to perform them.

Slide 29 - Slide

Slide 30 - Video

Briefing!
  • arrive on time!
  • introduce yourself (hand + name)
  • make eye contact
  • take an active part in the conversation
  • show interest in your colleagues

Slide 31 - Slide

Company Ipad:
  • data will be uploaded 2 days in advance
  • before the briefing you have studied this data
  • โ€˜red noticesโ€™ (TUIfly) are last-minute changes
  • this way you will have less surprises on board!

Slide 32 - Slide

P.I.L.=
  • Passenger Information List
  • the purser receives from the gate agent at departure
  • most up-to-date data
  • including birthdays, VIPs, frequent flyers (regular travellers), UMs (children travelling alone), special meals, honeymooners, sick people, etc.

Slide 33 - Slide

SPML
  • which passenger ordered it?
  • where is this passenger sitting?
  • what meal did he/she order?
  • last-minute seat change?

Slide 34 - Slide

Name examples of โ€˜special mealsโ€™

Slide 35 - Mind map

Seatplan
  • where are the emergency exits?
  • where are the galleys?
  • where are the toilets?

Slide 36 - Slide

Seatplan
  • waar zitten de:
  • emergengy exits?
  • galleys?
  • toilets

Slide 37 - Slide

The briefing
  • welcome and check
  • reading of the CAML (Crew Assignment Movement List)
  • introduction round
  • discuss passengers and service
  • flight safety questions
  • short pep talk and questions

Slide 38 - Slide

Welcome and check
  • passport/Ipad/company ID/vaccination booklet?
  • suitcases handed in?
  • money collected/credit card taken?
  • uniform in order?
  • fit to fly?

Slide 39 - Slide

Reading the CAML
  • CAML = Crew Assignment Movement List
  • flight number, date, stretch, gate
  • time when crew must be on board
  • boarding time pax, departure time, flying time, time difference
  • configuration (how many seats are in which class?)
  • total number of pax booked (how many seats are occupied?) 

Slide 40 - Slide

Introduction round
  • who works at what position?
  • what additional tasks (extra tasks: boarding CA, toilet check, final galley check, handing out toys, exit CA)
  • other particularities (toilets unserviceable?)
  • who is the cockpit crew?
  • questions: who has medical knowledge, speaks other languages, has other qualities?

Slide 41 - Slide