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M 3.1 IAS les 1 nieuw
welcome!
how long is this module?
What are the themes?
What are the skills we need to work on?
What do we do in the lessons
?
How do we finish this module
?
What are we going to do today?
MMettina Kroes, 13 nov Deltion College
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Slide 1:
Slide
Luchtvaart
MBO
Studiejaar 1
This lesson contains
41 slides
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interactive quizzes
,
text slides
and
3 videos
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Items in this lesson
welcome!
how long is this module?
What are the themes?
What are the skills we need to work on?
What do we do in the lessons
?
How do we finish this module
?
What are we going to do today?
MMettina Kroes, 13 nov Deltion College
Slide 1 - Slide
module reader 3.1
Everyone has a copy?
Please put your name on it
8 weeks (7 teaching weeks, 1 test)
3 class hours per week: mix of theory, assignments, group discussions and role plays;
Slide 2 - Slide
Household announcements
3 lessons in a row; break?
Please eat outside the classroom and leave it tidy;
In the mock-up (the plane), no eating/drinking and keep everything in one piece (put seat belts back neatly);
Handle the exercise materials with care;
Phone in the bag;
When explaining teacher/student please be quiet in the classroom.
Slide 3 - Slide
What is fit to fly?
Slide 4 - Mind map
What themes will we cover in this module?
before your flight: flight preparation;
welcome on board: on the way to the plane;
your passengers: who are they?
boarding: passengers and safety;
ready for take off: knowledge test
Slide 5 - Slide
How do we complete the module at the end?
At the end of this module you will have:
1. completed all assignments well; reflection interview (page 44), you have fulfilled the requirements then you will take the:
2. the knowledge test (minimum 5.5).
Slide 6 - Slide
Slide 7 - Slide
Thema 1: before your flight
Slide 8 - Slide
On average, how much sleep do you get per night?
A
6 hours or less, I need little sleep
B
6 - 7 hours
C
8-9 hours
D
I'm a long sleeper!
Slide 9 - Quiz
How healthy do you live?
๐
๐
๐
๐
๐
Slide 10 - Poll
Why is it so important to drink plenty of water on a plane?
Slide 11 - Slide
Medical check
Eye test
Blood test
Vaccinations
BMI
Interview
Slide 12 - Slide
What health risks do you face
as a cabin attendant?
Slide 13 - Mind map
How can you avoid getting sick?
make sure you are rested,
eat healthy,
have a good condition (you sometimes run 10 km),
protect yourself against diseases,
have your vaccinations in order,
use medication wisely
Slide 14 - Slide
What happens if you call in sick?
your place in the crew needs to be filled
a colleague on standby is called (reserve)
this colleague has to be at Schiphol within an hour
your schedule is cancelled
Slide 15 - Slide
Would you call in sick if you had a cold?
A
Yes
B
No, a cold is not sick
C
only if I can't clear my ears
Slide 16 - Quiz
Slide 17 - Video
Group assignment:
Think together whether you are allowed to fly in the cases below:
pregnancy
medicine use (cough medicine, sleeping pills, drugs)
alcohol consumption
donating blood
stress
tropical diseases
Slide 18 - Slide
pregnancy: generally not (some airlines up to 12 weeks)
use of medication: in consultation with the airline doctor
alcohol consumption: 10 hours before flight nothing, 24 hours not drunk!
donate blood: wait 24 hours before flying
stress: has a bad effect on your functioning
tropical diseases: malaria, dengue
Slide 19 - Slide
Assignment the positive stress conversation
Make assignment:
The positive stress conversation
In groups, discuss the topics listed on
page 9 module 3.1
Slide 20 - Slide
1.2 The social life of a cabin attendant
Slide 21 - Slide
On which days would you REALLY NOT want to work?
Slide 22 - Mind map
Which days are you free/or can you ask for time off
King's Day
Taking part with your hockey team in the weekly hockey competition
Witnessing your best friend's wedding
Attending New Year's Eve
Slide 23 - Slide
Slide 24 - Video
GROUP ASSIGNMENT:
Find the fastest way to get to Schiphol Airport (do, Dec 5):
1. from Zwolle station
2. from a friend's house in Zandvoort (see reader page 11)
3. from your aunt's house in Amsterdam (see reader page 11)
figure this out for:
1. a morning flight (05.30 report at Schiphol)
2. an evening flight (report at Schiphol at 20.05 )
Slide 25 - Slide
Preparing Tui/how?
Synchronising your cabin app
Read all flight information, e.g. where are infants?
Red notices (changes in procedures)
Position 4 = right and responsible for the passenger briefing at the emergency exit
Slide 26 - Slide
KLM Rooster 1.3
Slide 27 - Slide
What do you think you need
to do BEFORE the briefing?
Slide 28 - Mind map
Assignment during the video:
write down all the actions you see Chanan performing.
Name at least 5 and also indicate how to perform them.
Slide 29 - Slide
Slide 30 - Video
Briefing!
arrive on time!
introduce yourself (hand + name)
make eye contact
take an active part in the conversation
show interest in your colleagues
Slide 31 - Slide
Company Ipad:
data will be uploaded 2 days in advance
before the briefing you have studied this data
โred noticesโ (TUIfly) are last-minute changes
this way you will have less surprises on board!
Slide 32 - Slide
P.I.L.=
Passenger Information List
the purser receives from the gate agent at departure
most up-to-date data
including birthdays, VIPs, frequent flyers (regular travellers), UMs (children travelling alone), special meals, honeymooners, sick people, etc.
Slide 33 - Slide
SPML
which passenger ordered it?
where is this passenger sitting?
what meal did he/she order?
last-minute seat change?
Slide 34 - Slide
Name examples of โspecial mealsโ
Slide 35 - Mind map
Seatplan
where are the emergency exits?
where are the galleys?
where are the toilets?
Slide 36 - Slide
Seatplan
waar zitten de:
emergengy exits
?
galleys
?
toilets
?
Slide 37 - Slide
The briefing
welcome and check
reading of the CAML (Crew Assignment Movement List)
introduction round
discuss passengers and service
flight safety questions
short pep talk and questions
Slide 38 - Slide
Welcome and check
passport/Ipad/company ID/vaccination booklet?
suitcases handed in?
money collected/credit card taken?
uniform in order?
fit to fly?
Slide 39 - Slide
Reading the CAML
CAML = Crew Assignment Movement List
flight number, date, stretch, gate
time when crew must be on board
boarding time pax, departure time, flying time, time difference
configuration (how many seats are in which class?)
total number of pax booked (how many seats are occupied?)
Slide 40 - Slide
Introduction round
who works at what position?
what additional tasks (extra tasks: boarding CA, toilet check, final galley check, handing out toys, exit CA)
other particularities (toilets unserviceable?)
who is the cockpit crew?
questions: who has medical knowledge, speaks other languages, has other qualities?
Slide 41 - Slide
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