What is LessonUp
Search
Channels
AI tools
Beta
Log in
Register
‹
Return to search
Customer Service
Do you work in Customer Service?
Yes
No
1 / 16
next
Slide 1:
Poll
Tourism
Further Education (Key Stage 5)
This lesson contains
16 slides
, with
interactive quizzes
,
text slides
and
3 videos
.
Start lesson
Save
Share
Print lesson
Items in this lesson
Do you work in Customer Service?
Yes
No
Slide 1 - Poll
Give an example of when you have experienced outstanding Customer Service.
Slide 2 - Open question
Give an example of when you have experienced very bad Customer Service.
Slide 3 - Open question
Which companies do you go back to because of their customer service?
Slide 4 - Mind map
Aims of today
Dicuss your experiences in Customer Service
Explain factors that affect customer service decisions
Complete Section 1 of Assignment 1
Slide 5 - Slide
Research into a Company
List 5 reasons why the company you have received the best feedback on which.com
Choose your company..........
Slide 6 - Slide
Add your reasons here......
Slide 7 - Open question
Internal and external customers
Who are they are do their needs and expectations differ?
Slide 8 - Slide
Internal Customers
Slide 9 - Slide
Slide 10 - Video
Slide 11 - Video
External Customers
Slide 12 - Slide
Slide 13 - Video
thepointsguy.com
Slide 14 - Link
www.bbc.co.uk
Slide 15 - Link
Assignment 1
Slide 16 - Slide
More lessons like this
Writing Reviews
February 2025
- Lesson with
23 slides
by
English
English
Further Education (Key Stage 5)
Upper Secondary (Key Stage 4)
Lower Secondary (Key Stage 3)
GCSE
English
Writing Reviews
September 2024
- Lesson with
23 slides
by
English
English
Further Education (Key Stage 5)
Upper Secondary (Key Stage 4)
Lower Secondary (Key Stage 3)
GCSE
English
Business Operations - Quiz
June 2024
- Lesson with
13 slides
by
Quiz!
Business Studies
Upper Secondary (Key Stage 4)
GCSE
Quiz!
Mental Narratives: Stress and Pressure of Study
September 2022
- Lesson with
21 slides
by
Van Gogh Museum
Health & Social Care
Upper Secondary (Key Stage 4)
Further Education (Key Stage 5)
Higher Education (degree)
Lower Secondary (Key Stage 3)
BTEC, GCSE
Van Gogh Museum
Learning Technique: Evaluate through Debates
May 2025
- Lesson with
15 slides
by
Teaching and Learning Techniques
Geography
LessonUp
Primary Education
Teaching and Learning Techniques
News Quiz - Week 39 (30 seconds)
September 2024
- Lesson with
13 slides
by
LessonUp News Quiz
Pubquiz
LessonUp
+4
Primary Education
Lower Secondary (Key Stage 3)
Upper Secondary (Key Stage 4)
Further Education (Key Stage 5)
Higher Education (non-degree)
Foundation Degree
Special Education
Higher Education (degree)
BTEC, GCSE
LessonUp News Quiz
News Quiz - Week 39 (10 seconds)
September 2024
- Lesson with
13 slides
by
LessonUp News Quiz
Pubquiz
LessonUp
+4
Primary Education
Lower Secondary (Key Stage 3)
Upper Secondary (Key Stage 4)
Further Education (Key Stage 5)
Higher Education (non-degree)
Foundation Degree
Special Education
Higher Education (degree)
BTEC, GCSE
LessonUp News Quiz
News Quiz - Week 39 (20 seconds)
September 2024
- Lesson with
13 slides
by
LessonUp News Quiz
Pubquiz
LessonUp
+4
Primary Education
Lower Secondary (Key Stage 3)
Upper Secondary (Key Stage 4)
Further Education (Key Stage 5)
Higher Education (non-degree)
Foundation Degree
Special Education
Higher Education (degree)
BTEC, GCSE
LessonUp News Quiz