M2.1 - At the gate and boarding IAS - lesson 6

• Luchtvaartdienstverlening
• MBO
• Studiejaar 4

Week 6 
 13 december

Program of today's lesson

• Program period 2
• Conditional assignments: hand in Cum Laude
• Boarding call
• Presentations UM - TUI, Transavia and KLM
• UM theory
• Roleplay UM
• Presentations Carry-on luggage - TUI, Transavia and KLM;
• Carry-on luggage theory
• Roleplay carry-on luggage

Program periode 2

• Week 6, 13-th Dec.  : UM and carry-on luggage and roleplays

• Week 7, 20-th Dec.  : Practise role-playing

• Week 8, 13-th Jan.   : Final test - simulation
  
  

• Week 9, 20-th Jan.    : Final test - simulation

Simulation: hand in conditional assignments

The following assignments you have to hand in in Cum Laude and have to be approved before doing the final test 'Simulation boarding':

• Assignment 1                 : PGSA aan de gate
• Assignment 2                : Gate- en bufferafhandeling
• Assignment 3A or 3B : presentation Stroller or PETC
• Assignment 3C or 3D : presentation UM or handbagage
• Assignment 5                : Handbagagelabel
• Assignment 6                : Boarding call (video)

DEADLINE: 24-th december 2021

Simulation data

Thursday 13-th January : 13.15 - 15.45 (group 1)

Monday  20-th January   : 13.15 - 15.45 ( group 2)

GROUP 1: 13-01-22: 13.15 - 15.45

Sharmin Ali

Ashley Ardon

Lucas Beekhof

Tessa Broekema

Elize Coehoorn

Yasmin Crofts

Yanisa Endeman

Robbie van Herwaarde

Luna de Hoop

Karim Kooistra

Daphne de Lugt

GROUP 2: 20-01-22: 13.15 - 15.45

Bram Noordanus

Priscilla Post

Britt Schill

Jerusha Tempert

Anne Tilleman

Dilara Turkyilmaz

Anne Lieke Veijer

Kyra Vermeulen

Nienke van Weperen

Delano Willems

Practise a boarding call

Assignment 6: boarding call

Presentations Unaccompanied Minor

TUI: Daphne, Delano, Luna and Kyra

Transavia: Yasmin, Jerusha and Yanisa

KLM: Anne-Lieke, Ashley and Sharmin

Unaccompanied minor

• Children travelling alone between 5 -12;
  
  
• The paid UM service is mandatory;
  
  
• The UM carries personal documents and
    travel documents in a pouch (= UM wallet);
  
  
• The ground and cabin crew are responsible
    for these children at all times;

Unaccompanied minor

• The person dropping off the UM has
   completed and signed a handling advice;
  
  
• The UM is transferred by the PGSA to the
    purser who signs the handling advice;
   
• The purser gives a copy of the handling
    advice to the PGSA;
  
  
• The PGSA adds the copy to the flight
    administration

Each time the UM is handed over to another service, the handling advice must be  signed

The person picking up the UM has to identify themselves before they can take the child at the destination.

Roleplay boarding an UM

Roleplay boarding an UM

• In groups of three students;
  
• One passenger is an UM, one is a PGSA and one is a purser and observant;
  
• You may use the conversation sheet UM;
  
• The observant gives feedback to PGSA (use rubric special passenger);

• Change roles until everyone has been PGSA.

Presentations Carry-on luggage

TUI: Bram, Robbie, Karim, Lucas

Transavia: Tessa, Anne and Britt

KLM: 

Carry-on luggage

Airlines work with their own guidelines  regarding size and weight of carry-on luggage.

Collect carry-on luggage at the gate

• More and more passengers are travelling with carry-on bags because
   they don't want to pay for hold luggage (check-in luggage);
  
  
• As a result, there are often more pieces of carry-on luggage in total than
   will fit in the overhead bins of the aircraft.

Roleplay collecting carry-on luggage

Roleplay collecting carry-on luggage

• In groups of three students;
  
• One passenger with carry-on luggage, one PGSA and one observant;
  
• You may use the conversation sheet carry-on luggage;
• The observant gives feedback to PGSA (use rubric write  a carry-on
    luggage label);

• Change roles until everyone has been PGSA.

Program next week: lesson 7

Theme 6: Preparation of the final assignment

• All roleplays are repeated
• Use rubric 6.3 to determine at what level you do the role play

Homework lesson 7: monday 20-th december

• Hand in assignments in Cum Laude (deadline 24-th dec 21)
  
  
• Learn conversation text role-plays
  
  
• Ask questions about the  teaching material