Week 6 Customer Call + Taking Notes

• Engels
• MBO
• Studiejaar 1-3

Customer Call 

Taking Notes

Listening Exercise

Understanding a customer call

1. the condition of when a customer should make the payment

2. when more time is allowed for something

3. an official or organisational rule

4. a document which shows how much a customer has to pay

5. when something doesn't follow the usual rule

6. the timing and amount of money coming in and going out of a company

A. an exception

B. payment terms

C. an invoice

D. an extension

E. cash flow

F. a regulation

Listen and Take Notes

After taking Notes you will try to answer some questions

Phone call

The delivery hasn't arrived yet

1. true
2. false

Andrea is having cash flow issues and needs a payment extension.

1. true
2. false

Andrea usually asks for an extension of the payment terms.

1. true
2. false

Andrea has a new order to place, even bigger than the last one.

1. true
2. false

Junko can extend the payment terms on the last order to 60 days

1. true
2. false

Junko will send Andrea an email confirmation.

1. true
2. false