Periode 2-Week 3

• Engels
• MBO
• Studiejaar 1

English

To Do:

• Business Partner: Unit 2.2 + Unit 2.3
• Pearson: MyEnglishLab
• Leesdossier

Business Partner

Unit 2: Doing Business

You should be able to place an order on the phone.

Business Partner - Listening

Exercise 2A:

Look at the catalogue for Eco Boxes and listen to a phone call. What information does the customer need from Eco Boxes?

Exercise 2B:

Listen again and choose the correct option (1-8)

Answers Exercise 2

A) Prices for takeaway boxes 

B) 1=2.50 / 2= 3.00 / 3=2.00 / 4= natural white / 5= 400 / 6=500

      7=26th / 8=115

Business Partner 2.2-Exercises

• Exercise 3: complete the phrases from the dialogue.
• Exercise 4: categorise the phrases in exercise 3. Write C (customer) or S (salesperson)
• Exercise 5: Work in pairs. Student A: Read the instructions on p.21. Student B: Look at page 116.

• Finished? 

>  MyEnglishLab : Vocabulary exercise 4-5 / Listening exercise 1-4

> Reading Portfolio: Article 1-2-3

Exercise 5

Exercise 5

Business Partner

Unit 2: Doing Business

You should be able to write a short email responding to an enquiry

Lead-in

Exercise 1

Match the words (exchange - purchases - refund -return)  with the definitions, then answer the questions below:

1. Do you sometimes return things you buy in shops or online?

2.Do you prefer to exchange your purchases or get a refund?

Grammar

We use there is/there are to say that people or things exist.

We often use contractions (there's, there isn't, there aren't) when speaking and writing informal messages to people we know well. 

In formal business emails, websites, etc. we don't generally use contractions.

Business Partner 2.3-Exercises

• Exercise 2: Read a company's Frequently Asked Questions (FAQs) about orders. Match the questions (a–d) with the correct section (1–4) on the webpage.
• Exercise 3A:  Read the replies to two customers' enquiries. Which FAQ does each enquiry refer to?
• Exercise 3B: Complete the replies with the phrases.
• Exercise 4: Choose the correct option to complete the sentences.
• Exercise 5A:  Complete the two dialogues with the correct form of there is/isn't or there are/aren't.
• Exercise 5B: In pairs, practise the dialogues.
• Exercise 6:Look at an email from another customer. Write a response to her enquiry. Use phrases from Exercise 3B to help you. Hand in your response at the end of this lesson.

>  MyEnglishLab : Grammar: exercise 3 +4  / Writing: exercise 1-3

> Reading Portfolio: Article 1  -2- 3 

Homework

Finish:  Unit 2.3 exercise 1-5

                MyEnglishLab   - Grammar exercise 3-4

                                                 - Writing exercise 1-4