Mastering the Art of Speaking to Guests in High-End Restaurants

Mastering the Art of Speaking to Guests in High-End Restaurants
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Slide 1: Slide

This lesson contains 13 slides, with interactive quizzes and text slides.

Items in this lesson

Mastering the Art of Speaking to Guests in High-End Restaurants

Slide 1 - Slide

This item has no instructions

Learning Objective
At the end of the lesson, you will be able to speak properly to guests in a high-end restaurant.

Slide 2 - Slide

Introduce the learning objective of the lesson.
What do you already know about proper etiquette when speaking to guests in high-end restaurants?

Slide 3 - Mind map

This item has no instructions

Dress Code
Dress appropriately for the restaurant and the occasion.

Slide 4 - Slide

Explain the importance of dressing appropriately for the restaurant and the occasion.
Greeting Guests
Greet guests with a warm smile and a friendly, professional demeanor.

Slide 5 - Slide

Demonstrate how to greet guests with a warm smile and a friendly, professional demeanor.
Seating Guests
Escort guests to their tables and pull out chairs for them.

Slide 6 - Slide

Explain how to escort guests to their tables and pull out chairs for them.
Menu Presentation
Present the menu and explain any specials of the day.

Slide 7 - Slide

Demonstrate how to present the menu and explain any specials of the day.
Taking Orders
Listen carefully to guests' orders and repeat them back to ensure accuracy.

Slide 8 - Slide

Explain the importance of listening carefully to guests' orders and repeating them back to ensure accuracy.
Table Maintenance
Check on guests periodically to ensure they have everything they need and their table is clean and organized.

Slide 9 - Slide

Demonstrate how to check on guests periodically to ensure they have everything they need and their table is clean and organized.
Closing the Meal
Thank guests for their patronage and invite them to return.

Slide 10 - Slide

Explain how to thank guests for their patronage and invite them to return.
Write down 3 things you learned in this lesson.

Slide 11 - Open question

Have students enter three things they learned in this lesson. With this they can indicate their own learning efficiency of this lesson.
Write down 2 things you want to know more about.

Slide 12 - Open question

Here, students enter two things they would like to know more about. This not only increases involvement, but also gives them more ownership.
Ask 1 question about something you haven't quite understood yet.

Slide 13 - Open question

The students indicate here (in question form) with which part of the material they still have difficulty. For the teacher, this not only provides insight into the extent to which the students understand/master the material, but also a good starting point for the next lesson.