ILM L3 - Skill Up - The Communication Process - Session 2

• Leadership
• Higher Education (degree)

Name some of the advantages of effective communication

Name some of the consequences of poor communication

Describe a step in the communication cycle

What is meant by a barrier to communication?

Name a barrier to communication

Describe a technique or solution to overcoming a barrier to communication.

https://www.123test.com/disc-personality-test/ 

Which colour represents you?

Red

Blue

Yellow

Green

What was your most dominant personality factor?

Did you feel this was accurate? And why?

Divide into six groups.
Three groups will investigate written communication.

Three groups will investigate oral communication.

Detail advantages and disadvantages of each communication method.

Non verbal communication can complement verbal communication such as looking happy when saying you are happy. It can reinforce verbal communication such as looking angry when telling your children off. It can substitute verbal communication such as nodding your head to indicate yes rather than actually saying yes. And it can contradict verbal communication like when a woman says she is fine but her body language clearly indicates that she is not fine.

https://open.lib.umn.edu/communication/chapter/4-1-principles-and-functions-of-nonverbal-communication/

https://brandmentions.com/wiki/Why_is_Feedback_Important_in_Communication

https://www.ennova.com/en/resources/blog/ex/feedback-is-the-key-to-success

What actions can be taken to improve a particular area of your communication?