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BUSINESS ENGLISH
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Slide 1: Diapositive
EngelsMBOStudiejaar 4

Cette leçon contient 13 diapositives, avec quiz interactifs et diapositives de texte.

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BUSINESS ENGLISH

Slide 1 - Diapositive

EXAM

Slide 2 - Diapositive

PLANNER
3.1 Business vocabulary: Starting and ending a call
3.2 Business vocabulary: Telephone Messages
3.3 Business vocabulary: Writing Emails
3.4 Business vocabulary: Telephone Interruptions
3.5 Business vocabulary: Presentations
3.6 Business vocabulary: Pitching an Idea
3.7 Exam prep
3.8 Exam prep
3.9 Business Exam

Slide 3 - Diapositive

WRITING FORMAL BUSINESS EMAILS
Goal
Understand the basic principles of written business communication.  Learn typical phrases as well as practice with apologising and giving information and details.

Slide 4 - Diapositive

Subject Line
  1. When corresponding through email, limit yourself to just one subject.
  2. Be clear and concise!
  3. When the subject changes when writing your e-mail, adjust your subject line!

What would be a good subject line when sending an email to a customer about failing to ship their product on time?
Subject: Apology and update on your order shipment

Slide 5 - Diapositive

What would be a good subject line when sending an email to a colleague notifying them about the change of location for tomorrow's meeting?

Slide 6 - Question ouverte

Aanhef / Greeting
Are you familiar with the person you are writing to?

Dear Mr Brown,
Dear Mrs Brown,
Dear Miss Brown,
Dear Ms Brown,

Slide 7 - Diapositive

Aanhef / Greeting
Are you unfamiliar with the person you are writing to?
Dear Sir/Madam,
Dear Sir,
Dear Madam,
Dear Sir or Madam,
Dear webmaster,
Dear colleagues,

Slide 8 - Diapositive

Lay-out
Make use of spacing!

Slide 9 - Diapositive

CLOSING
Unfamiliar? Yours faithfully,
Familiar? Yours sincerely,
Kind regards, (BrE)
Best regards, (AmE)

Slide 10 - Diapositive

NO CONTRACTIONS!
It's > It is
don't > Do not
he's > He is
I'll > I will
I've > I have

Slide 11 - Diapositive

COMPLETE THE HANDOUT PROVIDED

Slide 12 - Diapositive

Heb je het doel behaald?

Goal
Understand the basic principles of written business communication. Learn typical phrases as well as practice with apologising and giving information and details.
110

Slide 13 - Sondage