8.1 Meet & Greet Service Desk

• Engels
• MBO
• Studiejaar 1

Service Desk 

Service conversation

Meet-and-greet

Set questions

Getting information

Checking wants and needs

Give directions

Greet your customer and welcome them to your internship company

Starting question at the service desk?

Closed questions at a service desk?

Service desk questions

I have an appointment

I want to become a member here

I come to pick up my order

Have service desk conversation

Welcome customer

Find out what they are here for

Ask (closed) questions to find out information

Ask (open) questions to find out specifics

Direct the customer in the right direction

Say goodbye