English for Service Employee
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La durée de la leçon est: 50 minÉléments de cette leçon
Slide 1 - Diapositive
Slide 2 - Diapositive
What kind of contact do you have with customers at your work/internship?
Slide 3 - Carte mentale
In what ways could you be polite to a customer?
Slide 4 - Question ouverte
Slide 5 - Diapositive
Slide 6 - Diapositive
Slide 7 - Vidéo
Rewrite the receptionist's questions (name, surname, adress) but start the sentence with 'could'.
Slide 8 - Question ouverte
Slide 9 - Vidéo
What help could the receptionist have offered the mother and child?
Slide 10 - Question ouverte
Slide 11 - Diapositive
A visitor is not wearing his face mask
Slide 12 - Carte mentale
A customer is wet and cold from the rain
Slide 13 - Carte mentale
Visitor is at your desk and the phone rings
Slide 14 - Carte mentale
Thinks of things to say to customers at your work/internship using could/would/please etc.
